Customer Care Coordinator - Brookfield Properties

Location



Costa Mesa - 3200 Park Center Drive, Suite 1000



Business




As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.




We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more (http://brookfieldresidential.com) .




If you're ready to be a part of our team, we encourage you to apply.




Job Description




Your Team


As a Customer Care Coordinator, you'll be at the forefront of delivering an exceptional post-closing experience for homeowners. Your role involves managing and organizing warranty requests, ensuring accurate documentation, and collaborating with team members to resolve homeowner concerns efficiently. You'll also produce reports and adapt your responsibilities as the needs of the business evolve. Above all, you’ll help create memorable homeowner experiences that foster loyalty and drive referrals.




Key Responsibilities

+ Manage and organize homeowner warranty requests after closing, ensuring timely documentation and distribution of work orders and California Customer Care (CCC) claims.

+ Respond to homeowner inquiries via phone and email, providing clear and empathetic communication.

+ Send Year-End “One More” (11th Month) emails and generate monthly closing reports for leadership.

+ Ensure accurate record-keeping in FAST and New Star Enterprise (NSE) systems, including creating and maintaining digital lot folders.

+ Process and distribute SIR Trigger forms to the Director of Insurance, maintaining accurate lot files.

+ File homeowner correspondence, completed work orders, and orientation tour packages in shared drives.

+ Update after-hours answering services with community assignments and order department supplies as needed.

+ Oversee customer care invoice submissions, manage purchase orders, and process homeowner reimbursements.

+ Support Customer Care Representatives by tracking progress on homeowner work orders and assisting with purchase orders.

+ Create and distribute Extraordinary Touch Point (ETP) work orders at mid-year and year-end milestones.

+ Process claims from emails and voicemails in Shamrock, escalating issues to Builder Representatives when necessary.

+ Manage Builder Representative rotations and assign claims accordingly.






Skills & Experience

+ 3-5 years of experience in a customer service role.

+ Strong customer focus with excellent communication, problem-solving, and critical thinking skills.

+ Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with mobile devices.

+ Ability to manage multiple tasks with strong attention to detail and effective time management.

+ Collaborative team player with a proactive approach to problem-solving.

+ Bilingual in Spanish is a plus, but not required.






Your Opportunity


We are proud to offer our employees what they value most:

+ Competitive compensation

+ Base salary range: $65,000-$74,000

+ Bonus potential: 10%

+ Excellent extended medical, dental and vision benefits beginning day 1

+ 401(k) matching, vesting begins day 1

+ Career development programs

+ Charitable donation matching

+ Paid Volunteer Hours

+ Paid parental leave

+ Family planning assistance including IVF, surrogacy and adoptions options

+ Wellness and mental health resources

+ Pet insurance offering

+ A culture based on our values of Passion, Integrity and Community






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Brookfield Properties participates in the E-Verify process (https://www.e-verify.gov/) to confirm the eligibility of candidates to work in the United States.



We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.


At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 395 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.