Customer Care Associate (Spanish Speaking) - LGCY Power

LGCY Power is seeking highly motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.

LGCY is one of the fastest growing residential solar providers in the nation and has been recognized as “Best Places to Work” by Glassdoor.

The Customer Care Associate position will play a crucial role in helping our customers. In this role, you will answer customer queries and resolve technical issues through the appropriate channels. A successful Customer Care Associate will have strong interpersonal skills to support our customer needs and expectations.

Responsibilities:

• Provide technical support to customers

• Ensure timely response and resolution to customer queries

• Work collaboratively with the company’s internal departments to ensure customer needs are adequately addressed

• Ensure a positive customer experience

• Develop and maintain a knowledge of the products provided

• Provide consistent status updates to appropriate parties

• Complete all other duties assigned

Minimum Qualifications:

• Bilingual in English/Spanish

• Highschool diploma or equivalent required

• Ability to spend considerable time at a desk using a computer in a regular office environment

• Obtains strong interpersonal skills needed to manage customer needs and expectations

• Detailed oriented while being able to maintain many projects

• Ability to efficiently navigate and work with multiple CRMs

• Proactive and self-motivated

• Ability to work in a detailed and fast paced environment

• Strong verbal and written communication skills

• Proficient with Microsoft Office

• Ability to identify problems and determine possible solutions

• Ability to manage time effectively

Preferred Skills and Abilities:

• Previous experience in the solar industry

• 1+ years of customer service experience is preferred

• Experience using NetSuite as a CRM is a plus

• Job Type: Full time (30-40 hours per week)

What We Offer:

• Competitive compensation with bonus potential

• Generous 401(k) option with employer match

• 8 paid holidays

• Attractive benefits package including medical, dental, and vision coverage

• Opportunity for career development and advancement with a rapidly growing company

• High-energy, fun, and friendly culture

• Flexible PTO

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.