Customer Service / Admin - Paladin Technologies

Customer Care Agents are responsible for managing the processing of orders and sales contracts, overseeing the creation and maintenance of customer account records, and supporting customer inquiries via email and phone. This position also encompasses administrative support, including the preparation of billing invoices and addressing inquiries and follow-ups. The primary emphasis for this position is on reviewing and processing sales contracts while ensuring effective customer account record management within the system. This role is hybrid and will require you working from the office three days per week. 

Key Responsibilities:

• Creation and updating of accounts
• Process customer orders and sales contracts
• Prepare billing and invoicing
• Invoice adjustments, inquiries, and follow-ups
• Responding to emails and phone calls
• Administrative support
• Other related tasks/projects as required

Required Qualifications:

• High School diploma or equivalent required
• 1 year of experience in an administrative / billing position 
• 1 year of customer service experience
• 1 year of sales admin support 
• Process driven and strong attention to detail as demonstrated by past workplace experience.
• Effective communication and demonstrated experience of following through on assigned responsibilities.
• Ability to read, write and communicate in English.

Preferred Qualifications:

• Experience with Microsoft Dynamics 365 a plus
• Strong organizational and communications skills (written and verbal)
• Strong typing skills
• Self starter who can work independently
• Ability to prioritize departmental functions to meet due dates and deadlines

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

• Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
• Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment.
• Ability to focus, at a computer, for extended periods of time.

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job:

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

Pay: $20.00ph - $23.00ph DOE 

BENEFITS:
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling.  Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan.  Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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