Customer Care Account Management - Snap-on Inc

Challenger Lifts, Inc., a division of Snap-on is seeking a candidate to provide optimum customer support to end-users, distributors, representatives, sales managers and Snap-on Inner-Company organizations.  Maintain customer relationship by responding to inquires in a timely manner and ensure pricing accuracy of purchase orders and order processing. Prepare credit memo requests as needed and within Company policies.  Support VP-Sales & Marketing, Regional Sales Managers as required.

• Respond to customer inquiries via telephone, fax and email in a timely and professional manner.

• Research with other departments and respond to sales order discrepancies, shortages, and damaged shipments.

• Auditing of purchase orders for accuracy of information in preparation of data entry.  Includes customer account number, representative sales territory number, standard pricing, ship date, ship via.  Obtain management approval for price change authorization, terms or changes to standard freight/install policy.

• Enter purchase order data into ERP database in order to generate Order Acknowledgement, ensuring all orders are entered by end of business hours each day.

• Monitor orders, back orders, expedite and prioritize orders for equipment and accessories.

• Match sales order acknowledgement and other related information with customer purchase order for scanning.

• Support VP- Sales & Marketing and Regional Sales Managers as required.  

• Provide back up for other Inside Sales Coordinators during absences.

• Assist Management as required on special projects.

• Associate's dregree or equivalent experience.
• Five (5) years Customer service experience to include phone experience preferred.
• Familiarization of Microsoft Office, Excel and Access software.
• Excellent organizational skills with ability to prioritize and manage time effectively. Must be multi-task oriented.
• Excellent written and oral communication skills with ability and experience in communicating with all levels of Management.
• Able to work in high-stress, fast-paced environment.
• Strong interpersonal skills in a team environment.
• Good attendance record.
• Good problem solving skills
• Work flexible hours (i.e. overtime as required).
• Bilingual (Spanish) an asset.