Customer Call Representative - Neora International, LLC

Job Description

We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers.  As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Responsibilities:

• Schedule and confirm client appointments via phone and email.


• Facilitate and resolve client service requests.


• Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.


• Provide excellent customer service through active listening.


• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.


• Upbeat, positive attitude and an approach to work rooted in professionalism.


• Set up client files and obtain necessary information.


• Meet personal/team qualitative and quantitative targets.


• Input data into the company computer platform to keep each customer record updated.

Qualifications

• Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.


• Strong phone and verbal communication skills along with active listening


• Ability to work with customers to resolve inquiries.


• Good computer and typing skills.


• Self-motivated individual.