Customer Alliance Program (CAP/VMI) Coordinator - McNaughton-McKay Electric Company of Ohio

McNaughton-McKay Electric Company

Customer Alliance Program(CAP) Coordinator

The CAP Coordinator provides on-site support of customer’s inventory at various account locations and proactively pursues new business in partnership with the Account Manager.

Key Responsibilities include:

• Responsible for all vendor managed inventory(VMI) related business & operational issues:
  • Drives to customer sites; delivers and stocks order per account specifications.  Plans route and independently schedules workflow. Keeps on-site bins clean and uncluttered.
  • Completes physical inventory for predetermined items at VMI site; creates a replenishment order to restock bins and maintain set inventory levels.  Monitors inventory usage in order to make suggestions for changing reorder points.
  • Maintains scanner and keeps files related to VMI accounts up to date.
  • Maintains record of activities pertaining to VMI including an up-to-date Customer contact list
  • Verifies the order writing and pulling process with the Operations team.
  • Communicates through various channels (in person, written, email, fax, telephone) when placing orders with the customer and internal departments (sales, customer account specialist, warehouse, returns, etc.)
  • Maintains the VMI/CAP Database for each assigned account.
• Maintains constant communication with Account Managers, (status of the account, projects, problems) and participates in sales calls.
• Responsible for consignment agreement compliance, (quarterly cycle counts, semi-annual physical inventory and review of items to be purchased or returned).
• Oversees and executes in the initial reorganization project with:
  • The physical movement of inventory
  • Shelf set-up
  • Data collection
  • Part number cross reference research
  • The labeling of bins and shelves
• Pursues new business opportunities through sales initiatives within the VMI group and by monitoring items supplied by competitors and determining the ability to convert items to Mc-Mc products. 
• Maintains delivery vehicle and coordinates necessary repairs and maintenance.
• Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products.  Typically bends, stoops and/or crouches on a regular basis from various heights to stock or deliver product to a customer.
• Assists in all other areas of VMI operations as needed.
• Respects various safety standards at all customer facilities
• Operates forklift:  proper training and certification required.  May also use material handling equipment (including pallet jack, dollies, handcart and conveyor). 
• Assists in creating, implementing and revising work procedures and instructions.

Required Knowledge/Skills/Abilities include:

• High school diploma required; Associate degree preferred or demonstrated progression toward degree completion
• 2+ years of Sales experience with an entrepreneurial mindset usually obtained through Mentoring program, Counter Sales or Inside Sales support position with knowledge of Mc-Mc products and warehouse operations.
• Proven multi-tasking organizational skills.
• Intermediate skills with Microsoft Office products (including Word and Excel) and Trend
• Excellent written and oral communication skills.
• Ability to independently obtain objectives and be self-directed.
• Valid driver’s license for region of business operation with a good driving record. Michigan applicants are required to have a valid chauffeur’s license. 

 EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.