Customer Advocacy Manager - Jobs for Humanity
Denver, CO
About the Job
Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Contentful
Job Description
About the Opportunity
As a Customer Advocacy Manager for Contentful, you will play an operational role in delivering a customer marketing program that showcases customer successes, enhancing both our brand and theirs. Reporting to the Senior Manager of Customer Marketing, you will manage the execution of advocacy activities, including building a pipeline of customer advocates for customer stories, testimonials, and speaking opportunities that will be used across marketing campaigns, PR, and sales enablement. A strong candidate will be able to program manage multiple advocacy initiatives including, but not limited to recruiting customers for case studies and webinars, CABs, review sites, rewards program, and testimonials from start to finish, while fostering strong customer and cross team relationships.
What to expect?Customer Advocacy Program Management:
- Manage the daily operations and lifecycle of customer advocacy programs, including organizing and building pipeline of customer advocates, sourcing new customer stories for case studies, campaigns, product launches, etc.
- Own projects from start to finish, ensuring timelines are met and deliverables are of high quality.
- Track and manage customer participation in advocacy initiatives such as speaking engagements, webinars, and events.
- Ensure proper processes are being executed for all customer activities, including approval sign-offs, logo and speaker release tracking, etc.
Relationship Management:
- Support and maintain relationships with customer advocates, ensuring their needs are met and they remain engaged in the advocacy program.
- Act as a point of contact for customer advocates and provide assistance in preparing for advocacy opportunities.
- Collaborate with cross-functional teams such as marketing, customer success, and product to support advocacy activities and share insights.
Communication & Reporting:
- Provide regular updates on advocacy activities, participation, and outcomes to internal teams.
- Assist in gathering and reporting on key metrics to measure the success of advocacy programs.
Customer Advisory Board (CAB) Operations:
- Coordinate and manage logistics for Customer Advisory Board meetings, including scheduling, preparing agendas, and follow-ups.
- Ensure effective communication with CAB members and internal stakeholders to execute meetings and gather feedback.
- 5+ years of experience in program management, customer advocacy, or related operational roles.
- Passion for program management, with demonstrated ability to manage programs and projects from start to end.
- Strong organizational and project management skills, with the ability to manage multiple tasks and priorities simultaneously.
- Strong relationship building skills with senior executives, experience creating and presenting to customer executives
- Experience coordinating and executing events or customer programs.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams.
- Detail-oriented with strong time management and follow-up skills.
- Proficiency with CRM tools and customer advocacy platforms is a plus.
- Excellent documentation and reporting skills.
- Analytical with the ability to work with data to inform decisions.
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
This role will need to be conducted in a state in which we are currently registered to do business.
The application deadline is 3/27/25
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary Range: $113,000 - $125,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]
#LI-Hybrid
Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
Everyone is welcome here!“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.
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