Customer Accounts Manager - Jessica Keen American Family Insurance

Join Jessica Keen American Family Insurance, a leading insurance provider rooted in Jackson, Missouri. As a Customer Accounts Manager, you'll be a key player in our customer service team, supporting clients with their insurance needs and ensuring their satisfaction. At the heart of our company is a commitment to excellence and a welcoming atmosphere where every team member is valued.

If you thrive on providing top-tier customer service, enjoy assisting clients with their accounts, and prefer a supportive team environment, this role is perfect for you. Jessica Keen American Family Insurance is dedicated to fostering positive relationships with our customers while delivering outstanding service. Apply now and become part of a team that prides itself on excellence.

Salary Range: $35000.00 - $45000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Responsibilities

Client Accounts Management: Regularly engage with customers to address inquiries, manage their accounts, and provide personalized service.

Issue Resolution: Effectively resolve customer concerns and discrepancies regarding their insurance policies.

Product Guidance: Educate customers on available insurance products and recommend solutions that best fit their needs.

Cross-functional Collaboration: Work closely with other team members to ensure seamless service delivery and client satisfaction.

Record Keeping: Maintain accurate and up-to-date records of customer interactions and transactions.

Experience: Previous experience in customer service or account management is preferred.

Communication Skills: Excellent verbal and written communication abilities.

Customer Focus: Strong dedication to meeting customer needs and ensuring customer satisfaction.

Detail-Oriented: Ability to accurately maintain and update customer account information.

Organization: Strong organizational skills with the ability to prioritize tasks effectively.

Team Player: Collaborative attitude with a focus on working in a team-oriented environment.

Problem-Solving: Skill in addressing and resolving customer inquiries and concerns effectively.