Customer Account Specialist at Silgan Containers

Join a winning culture where achievements are recognized & celebrated. This is Silgan Containers.

The ideal candidate will work in the office five days a week, show an eagerness to learn, and pursue opportunities to grow within the company.

What we offer you:

• An excellent salary determined by years of experience, education, unique skills, performance, labor market conditions, and job location.
• A comprehensive benefits package including medical insurance with a prescription plan, dental and vision insurance, life and ADD insurance, HSA, short and long-term disability coverage, 401k with a 3 percent match.
• Additional benefits include cutting edge wellness benefits, telemedicine, employee assistance programs, employee discounts, pet insurance, and more.
• 3 weeks of vacation and 10 paid holidays, which you are encouraged to take.
• A 401k retirement savings plan with a 6% employer matching program.
• We invest in you with training, professional development opportunities and tuition reimbursement, as needed.
• Silgan has a culture of advancement and growth. This position has opportunities for promotion.
• We celebrate our successes with catered lunches, monthly birthdays, site fun days and more.
• Opportunities to participate in sitewide community outreach and volunteering.

What you'll do:

• You are Silgan's voice to our customers.
• Actively listen and respond to their inquiries and requests, communicate pleasantly and succinctly, build and maintain strong relationships.
• Collaborate with Silgan's customers and our internal team to successfully identify current and future needs.
• Utilize Silgan software to process orders and assist the product flow through the supply chain from our warehouse to order fulfillment.
• You are the key point of contact communicating effectively with internal and external customers for all matters, problem-solving any order fulfillment concerns.
• Manage the analysis and reporting of data.
• Monitor customer accounts and help our accounts payable and accounts receivable teams to ensure payments are timely.

What you need to have:

• Associate degree and 1 year of work experience or High School diploma and 2 plus years of experience. Experience should be in a similar customer support position.
• Effective communication, time management, and problem-solving skills.
• Passion for teamwork and collaboration.
• Intermediate to advanced Microsoft Office skills, such as Microsoft Word, Excel, and PowerPoint.

Who we are:

• America's largest metal food packaging producer.
• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.

This position is on-site, located in the office five days per week