Customer Account Specialist - McNaughton-McKay

Customer Account Specialist

Join the company that helps make American manufacturing possible. You’ll work alongside essential industries such as automotive, plastics, food, beverage and aerospace, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughton-McKay employee, not only do you help the company succeed, you also share in the rewards.

MCNAUGHTON-MCKAY ELECTRIC COMPANY

JOB DESCRIPTION

Title:               Customer Account Representative

Department:  Customer Service

General Summary:

The Customer Account Representative is the primary internal McNaughton-McKay contact for external customers and internal customers, including the outside sales staff.  This position ensures the appropriate product is selected, ordered, and delivered to the customer based on the customers’ business needs.

Key Responsibilities:

1. Responds to customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.
2. Determines, negotiates, and/or communicates pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested.
3. Follows established guidelines to maximize profit margin while meeting the Customer’s requirements.
4. Researches and identifies current vendors or other sources that carry non-stock product to fill Customer orders.  Coordinates order placement with purchasing team. 
5. Responds to Customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
6. Analyzes system generated reports to proactively track and/or expedite the status of open orders and quotes.
7. Provides Customer with basic level of product and technical support.
8. Receives, analyzes and processes Customer non-conformances.  Initiates immediate containment actions to satisfy the Customer.
9. Acts as main point of contact between Customer and internal departments to ensure customer satisfaction.
10. Works closely with Operations, Finance, Materials Management and/or Outside Sales to ensure timely billing, adequate inventory levels and accurate delivery.
11. Attends internal and external training on industry products and systems offered by our vendors.
12. Supports the quality initiatives set forth by the Region.

Knowledge/Skills/Abilities:

1. A Bachelor’s degree or a pattern of continuing education preferred.  High school diploma required.
2. Knowledge of electrical distribution operations and/or similar product knowledge normally acquired through one or more years of experience in operations, administrative support and/or any other position that would require participation in a training/development program in order to advance to the Customer Account Specialist role.
3. Effective written and verbal communication skills.
4. Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
5. Basic computer skills with MS Office products required with thorough knowledge of the business system required.

Reporting Relationships:

                Reports To:           Customer Account Supervisor or equivalent                

                Direct Reports:     None

Working Conditions:        Normal office environment

EEO/AA/M/F/Vet/Disability Employer

We appreciate your interest in McNaughton-McKay Electric Company.  We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.