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As a Customer Account Specialist, you will support our Exports team. You will be responsible for understanding and executingthe end-to-end sales process (order through delivery) for export orders.  You will be focused on maximizing customer satisfaction and growing Schreiber profitability while adhering to international regulations.

This position offers a flexible hybrid work schedule, working a minimum of 2 days/week in the office and the remaining days from home. Our office is located in Green Bay, WI.

About our Green Bay, WI Home Office:

You’ll find lots to love in our beautiful home office in downtown Green Bay, Wisconsin. Our jeans-friendly environment has indoor and outdoor collaboration spaces, state-of-the-art R&D and sensory labs, culinary kitchens, a pilot plant, innovation center and more. Take advantage of outdoor workspaces. Sample and provide feedback on new products from our R&D team. Enjoy free coffee, soda and popcorn. Hit up a game of ping pong on your break. Or take a short walk to restaurants, breweries, the YMCA and a weekly farmer’s market on the scenic Fox River. You can even see Lambeau Field from our top floor.

What you’ll do:

• Provide exceptional customer service and support to customers from various countries and cultures, ensuring cultural sensitivity and understanding of international business practices.
• Effectively manage export orders to ensure efficient order processing, accurate documentation, and timely delivery.
• Work as a team with Sales to develop, maintain, and grow customer accounts.
• Serve as a liaison between the customer and internal departments, including but not limited to Supply Chain, Transportation, Regulatory, Export Compliance, and Credit.
• Maintain and utilize Schreiber systems (e.g. Oracle, Diver, BI Reports, Invio, etc.) as well as Microsoft Office programs.
• Communicate effectively with customers in different languages, either directly or through translation services, to ensure clear and accurate information exchange.
• Manage customer inquiries and support across different time zones, ensuring prompt responses and timely resolution of issues.
• Coordinate with logistics partners to facilitate international shipments, including customs documentation, tracking, and resolving any shipping-related issues.
• Adapt communication styles and approaches to effectively interact with customers from diverse cultural backgrounds, demonstrating cultural sensitivity and empathy.
• Monitor and track customer issues to identify patterns, trends, and opportunities for process improvement.
• Stay up-to-date on international regulations and compliance requirements related to customer service, shipping, and export processes to ensure adherence and provide accurate guidance to customers.
• Identify process improvement opportunities and assist with the development and execution of initiatives.

What you need to succeed:

• Bachelor’s degree in Business, Human Resources, Marketing or related field.        
• 2+ years of Business or Customer Service experience.
• Strong interpersonal skills to connect with customers and understand their needs.
• Superior problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
• Ability to use sound judgment when making service-oriented decisions that have financial implications.
• Can maintain a high degree of accuracy/interaction with multiple departments while coordinating shipments/customer requests.
• Ability to remain calm and composed in high-pressure situations, demonstrating patience and professionalism.
• Demonstrated ability to quickly grasp and understand new information, processes, and systems.
• Bilingual (preferred)
• Ability to travel up to 5% (within and outside of the US).

Eligible partners will receive:

• Get not one, but TWO retirement benefits. When you join our employee-owned company, you’ll be part of our Employee Stock Ownership Plan (ESOP) from day one. That means in addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – about 10% of your earnings – toward your retirement every year. That’s a company contribution of around 18% in retirement savings annually!
• Earn bonus pay. You’ll have an opportunity to earn incentive pay twice a year when we meet our company goals.
• Earn $ for focusing on your health. Get up to $1,200 for your health savings account each year, plus get reimbursed for fitness membership, equipment or classes.
• Pursue development that’s relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
• Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
• Experience caring like you’ve never experienced it before. We have a program that’s completely organized by and for other partners who need extra help. It’s called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.

Sound like a company you’d like to be a part of? Click Apply.

Need extra assistance with the application process? Contact recruiting@schreiberfoods.com or call 920-437-7601.

​For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.

Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.

An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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