Customer Account Coordinator - Pactiv Evergreen

Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.

Pactiv Evergreen is committed to a diverse and inclusive workforce.  Pactiv Evergreen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law.  For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.

All information will be kept confidential according to EEO guidelines and applicable laws.

What makes this role unique:

Here at Pactiv Evergreen, we are always looking for new team members who are looking for a chance to start their careers and grow along with us. We are very proud of our proven success in training, teaching and developing folks into careers that they can be proud of and meets their career and personal development goals. We have a fantastic opportunity for someone to do just that with this new Customer Account Coordinator role. This opportunity will have you starting your career with us, learning about the foundation that everything here is built around: our customers. As you gain knowledge about how we operate, you’ll be setup with cross training with our nationwide sales team; getting you ready to move into one of our Territory Sales roles in 12-18 months where you’ll have a territory all your own. We operate from coast-to-coast, so there are a lot of great locations for you eventually land!

We’d love to tell you more about this opportunity so if this sounds exciting to you, drop us your resume to review and let’s start better future together!

Responsibilities: 

- Support company profit and service level objectives by ensuring timely and accurate management of customer orders, inquiries and concerns
- Receive customer orders via email, fax, EDI or some other method
- Review orders for accuracy according to lead-time, product availability and conformance to order policy
- Act as the facilitator between the customer and other stakeholders when customer order requirements do not meet Pactiv Evergreen requirements or capabilities
- Act as the voice of the customer for Commercial (Sales) and Marketing teams and other stakeholders
- Develop and maintain strong relationships with assigned customers to ensure optimal service levels that provide Pactiv Evergreen with a competitive advantage in the marketplace
- Provide an ongoing view of service satisfaction and changing customer requirements by collecting and reporting data on key account relationships to the Sales and Marketing organization
- Maintain accurate records detailing individual customer order and delivery requirements, and changes to individual orders

Additional Role Expectations: 

- Needs to be prepared to transition into a Field Sales or other function when opportunies become available
- Cross-train with other functions, as designated
- Work with Category Management Marketing Team on special projects as directed and when required
- Needs to be prepared to relocate if necessary according to business needs

Qualificaltions and Skills:

- Previous Customer Service experience preferred however full training will be given
- Strong computer literacy skills (Microsoft Office) essential
- SAP experience preferred but not required, full training will be given
- Excellent communication skills, both written and verbal, essential
- Strong team behaviors essential
- Attention to detail essential
- Ability to be adaptable, multi-task, prioritize and time management

Education:

BA/BS degree or higher required

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