Custom Configuration Specialist at Integrated DNA Technologies (IDT)

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Quote & Order Administration Team located in Coralville, Iowa and will be on-site. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

In this role, you will have the opportunity to:

• Gather customer requirements to determine the corresponding product offering and services required for processing and configure customer orders using IDT systems and tools to generate accurate quotation documents and order records

• Validate configurable orders and contact customers to clarify requirements or handle order exceptions

• Determine lead time and availability for custom configurations and attain and document necessary approvals using resources and consultations with key stakeholders, including Operations, Finance, Sales

• Answer and document inbound and outbound customer interactions and inquiries received by phone, email, or chat in IDT’s Customer Relationship Management (CRM) database

• Contribute to team productivity through participation in Daily Management, development of knowledge resources, and achievement of targets for accuracy and responsiveness

The ideal candidate will possess:

• Demonstrated ability to adjust rules and processes for individual situations, and escalate complex problems as needed

• Demonstrated experience managing multiple priorities and using critical thinking and problem-solving skills

The essential requirements of the job include:

• A Bachelor's degree in Life Sciences (Biology, Biochemistry, Chemistry) with a minimum of one year of experience in a customer-facing role (e.g., Retail Associate, Sales Representative, Account Manager), OR

• An Associate degree with a minimum of two years of experience at Integrated DNA Technologies (IDT), OR

• A high school diploma (or equivalent) with a minimum of three years of experience in the Genomics or Life Sciences field.

It would be a plus if you also possess previous experience in:

• Experience in customer service or other relevant customer-facing role

• Experience working with Quality Management Systems (QMS) with basic understanding of differences between ISO 9001 and ISO 13485 certifications as it relates to manufacturing processes and change controls

• Demonstrated ability to assess processes and identify opportunities for optimization and improvement

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

This job is also eligible for bonus/incentive pay.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.