Custodial Supervisor - Park Stop Program - Rec & Parks (2718 PEX) - City and County of San Francisco

*** Application period reopened to accept additional applications. Interested applicants are encouraged to apply immediately as this announcement may closed at any time but no sooner than December 20, 2024. If you have previously applied, you do not need to reapply  ***

Application Opening: Friday December 6, 2024
Application Deadline: Friday December 20, 2024 at 5:00 PM
Contact: For questions about this position or how to apply, please contact Shawnda McBeth at shawnda.turner@sfgov.org

Appointment Type:  Full time, Permanent Exempt appointment (up to 3 years). This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Amid a dynamic and ever-evolving urban landscape, the San Francisco Recreation and Park Department stewards one of the premier urban park systems in America.  San Francisco recently became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park.  Considered by San Franciscans to be one of the City’s most popular and effective public agencies, our Department manages and maintains more than 225 parks, playgrounds, and open spaces in San Francisco, including two outside of city limits: Sharp Park in Pacifica and Camp Mather in the High Sierras. Our 4,100- acre system includes 25 recreation centers, 9 swimming pools, 5 golf courses and numerous athletic facilities, including sports courts, ball diamonds, soccer fields and gymnasiums. Included in the department’s responsibilities are Golden Gate Park, Coit Tower, the Marina Yacht Harbor, the Palace of Fine Arts, and TPC Harding Park golf course.

More than 2,000 talented individuals are part of our team, from gardeners, foresters, and recreation leaders to park rangers, custodians, electricians, painters and more. Our core mission, as it has been throughout our history, is to provide opportunities for San Francisco residents and visitors alike to gather, play, learn, relax, and enjoy nature in the city.

About Park Stop Program

The Park Stop Program aims to uphold the Recreation & Parks' high standard of cleanliness for our restrooms in our busiest facilities. By deploying trained personnel to provide a welcoming presence at our restroom facilities, our staff is available to offer information to our park visitors and provide a dedicated staff presence all while ensuring our restrooms are safe, clean, and fully supplied.

The 2718 Custodial Supervisor will provide oversight to the Recreation & Parks' Park Stop Program as part of a workforce development initiative. The incumbent for this position will develop a training plan for staff on relevant custodial tasks that align with the minimum requirements of the 2708 Custodian position and train and evaluate staff according to the establish training plan.

Essential Duties and Responsibilities

1. Develop a Park Stop Program training plan for staff on relevant custodial tasks that align with the minimum requirements of the 2708 Custodian position;
2. Train and evaluate staff according to the established Park Stop Program training plan;
3. Makes field checks of restroom facilities and other assigned areas to maintain standards of work performance and a satisfactory work progress; ensures quality and scope of all completed work; and inspects and secures restroom facilities;
4. Evaluates the performance of subordinate custodial staff; writes performance evaluations; counsels, documents, and initiates and participates in the disciplinary process to enforce departmental and City policies, procedures, and regulations;
5. Develop, update and evaluate work and/or safety standards, policies and procedures by inspecting the quality of custodial services. This includes enforcement of work and/or safety standards, and suggesting alternative methods of cleaning for improvements, and conducting and/or overseeing safety training meetings;
6. Schedule and assign staff to park restroom facilities to ensure staffing needs and day to day operational needs are meet. Monitor staff time, vacation/holiday records, and submits time records;
7. Monitor janitor supply inventory and order supplies as needed;
8. Serve as a contact person for the public and for other departments regarding custodial services;
9. Receives, investigates, and responds to customer complaints regarding custodial servicing;
10. Communicates with staff, clients, vendors, and administrator in person or in writing by preparing and completing a variety of forms, reports, memos and email;
11. Drives motor vehicle to reach various job sites in order to facilitate custodial operations;
12. Performs related duties and responsibilities as assigned.

1. Two (2) years of verifiable experience as a custodial supervisor (equivalent to City class 2716) responsible for the supervision of a large group of employees engaged in custodial work; AND

2. Possession of a valid driver's license. NOTE: All appointees will be required to possess and maintain a good driving record.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Ability (strong) to participate along-side an assigned custodial crew engaged in performing a variety of cleaning tasks in buildings and surrounding areas at multiple sites;
• Ability (strong) to participate proactively with other city staff, community members and event organizers, including evenings and weekends, to sustain and build relationships and drive improvements;
• Ability (strong) to schedule operations of a large crew and provide consistent coverage with fluctuating staffing levels;
• Ability (basic) and willingness to drive to/from various locations in the City to perform daily responsibilities;
• Ability (strong) to work effectively in challenging locations and solicit cooperation from park users and community members;
• Ability (strong) to communicate both orally and in writing with others;
• Ability (strong) to manage and maintain a positive, professional, productive, efficient, safe, and harmonious working crew;
• Ability (strong) to maintain custodial supply inventories;
• Ability (strong) to identify and solve problems in a timely and thoughtful manner;
• Knowledge (strong) of and hands on experience with custodial best practices;
• Knowledge (strong) of Microsoft Office Suite (Outlook, Word, Excel, etc.);
• Experience overseeing the safe use and maintenance of custodial equipment;
• Experience using power washers, floor scrubbers, back-pack blowers and other custodial equipment; and
• Experience in disciplinary processes, including counseling, verbal warnings, written warnings, and documentation for and participation in Skelly Hearings.

Verification of Experience and Education
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Selection Process
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Department will be invited to move forward in the selection process.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1 and Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. 

Race and Social Equity Statement
We believe that parks and open space in San Francisco provides the opportunity to model equitable access for all.  With this belief, San Francisco became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park. The Recreation and Park Department’s goal is to close the gaps and improve equity and access to quality parks and open space, and recreation activities for historically marginalized communities.  

We envision a department that proactively infuses racial and social equity in its internal operations.  With a multi-disciplinary team of talented individuals - gardeners, recreation leaders, park rangers, custodians, craft shop personnel, park and recreation managers and more, the department is committed to doing its part to provide equitable access to parks and programs for all the communities we serve to enjoy, as well as foster a work environment where our differences are celebrated, and everyone has what they need to thrive regardless of their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.