Cust Process Coord - Bayer Corporation

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
Store/Warehouse Coordinator

YOUR TASKS AND RESPONSIBILITIES

 The primary responsibilities of this role, Customer Process Coordinator:

• Manage inbound 800# calls across all regions from customer, partners, & Field Sales Representatives;
• Create new orders from structured input via phone, email, & SalesForce;
• Execute and monitor transactions to enable delivery of product and billing; monitor backorders;
• Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts;
• Execute transactional reconciliation for dealer-to-dealer/customer-to-customer stock transfer;
• Initiate country stock transfers and trigger local deliveries;
• Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce);
• Provide transactional support with account reconciliation;
• Ensure completion of all necessary forms (e.g. to document legally binding agreements;
• Initiate approval requests to overcome various blocks (pricing, credit set up in system);
• Identify and deliver cross functional solutions to achieve Operational Excellence for the Brands and Regions;
• Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes;
• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system.

Qualifications:

• BS/BA preferred with 3 years of operational experience in Customer Service, Commercial, Logistics, Administration and or manufacturing;
• Able to effectively provide guidance and direction to others to achieve results with some supervision;
• Ability to effectively collaborate with strong results orientation and a process improvement mindset;
• Ability to achieve results with and through others;
• Customer focus, agility, critical thinking, and interpersonal skills;
• Knowledge of SAP and Salesforce preferred.