Curriculum Developer I - TechDigital
Chicago, IL
About the Job
Job Title:
Technical Writer
Department Description:
The Strategic Operations team in Salesforce's Global Public Sector Business Unit is a growing cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization. We develop content through collaboration with trusted business partners and subject matter experts across the company, ensuring that final products offer trusted, relevant, and consistent information.
What we are looking for:
We are seeking a Technical Writer responsible for supporting a global team that manages the coordination and content response development of public sector requests for information (RFIs), requests for proposals (RFPs), summaries of deal wins and/or customer references, internal communications, unsolicited proposals for SaaS/PaaS solutions, and other documents to support our public sector business unit. This role will require technical writing and copy editing skills, good judgment and decisiveness, and confidence in leading a cross-functional team as they come together to complete an RFx project.
Responsibilities:
* Provide Technical Writing and copy editing support across content to support the business
* Ability to edit technical and non-technical content written by others, catching duplicative copy, repeat messages, standard copy-editor responsibilities, and more
* Provide strong and confident project leadership as they guide a team to completion across public sector requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
* Support multiple RFx analysts and bid managers with response plan and schedule, and various assigned duties and activities across the phases of the response development process.
* Ability to turn deal win notes, long-form content, and notes from live interviews into straightforward summaries for internal and external communications purposes.
* Ability to turn abstract transcriptions and varied content sources (customer goals, Salesforce goals) into customer story write-ups and snapshots.
* Knowledge of and ability to work in a virtual environment using digital productivity tools such as G-Mail, CRM, Quip, Google Docs, video conferencing, etc.
* Ability to manage review and approvals process via internal and external stakeholders.
* Ability to work on multiple projects simultaneously, produce quality work quickly.
* Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency.
Required Skills & Experience:
* A few years of experience in a proposal support and technical writing roles.
* A few years of experience in the technology consulting industry supporting responses for government organizations.
* Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
* Experience working in a CRM application, such as Salesforce, Microsoft, or Oracle
* Self-motivated to excel in a remote position with a sense of urgency, collaborating effectively with a remote team.
* Possess the ability to work in a fast-paced environment with changing priorities and deadlines.
* Approach conversation with the confidence, acumen, and gumption to inspire and lead a team working together to complete a project
* Ability to communicate in a clear, concise, and actionable manner, verbal and written
Desired skills:
* Proven experience with RFPio or similar proposal management software.
How quickly are you looking to hire and provide feedback to suppliers' submittals and interviews? ASAP
(Please note: candidates in this remote environment are generally only available for a week and a half before being offered by another company. It is crucial to act fast)
Top 3-5 skill sets that would make a candidate stand out from the rest? Please see above.
I understand this is approximately a 08/01/2023 to 01/31/2024 contract. Any possibility of extension or going perm? Unknown at this time.
This role is located in Washington - Remote. Can this position be fully remote, or does the candidate need to be near any hubs? Fully remote.
If the role requires the worker to be onsite, please kindly provide the work address. N/A
Any specific time zones this candidate will need to work to accommodate? Looking for candidate that can meet the role requirements. Central US
What will the Interview process look like? Myself, someone from my team, and my boss.
Any other crucial details to note for our suppliers? (Team size, candidates that have been in this role prior, different titles of the role, etc.) NA
Technical Writer
Department Description:
The Strategic Operations team in Salesforce's Global Public Sector Business Unit is a growing cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization. We develop content through collaboration with trusted business partners and subject matter experts across the company, ensuring that final products offer trusted, relevant, and consistent information.
What we are looking for:
We are seeking a Technical Writer responsible for supporting a global team that manages the coordination and content response development of public sector requests for information (RFIs), requests for proposals (RFPs), summaries of deal wins and/or customer references, internal communications, unsolicited proposals for SaaS/PaaS solutions, and other documents to support our public sector business unit. This role will require technical writing and copy editing skills, good judgment and decisiveness, and confidence in leading a cross-functional team as they come together to complete an RFx project.
Responsibilities:
* Provide Technical Writing and copy editing support across content to support the business
* Ability to edit technical and non-technical content written by others, catching duplicative copy, repeat messages, standard copy-editor responsibilities, and more
* Provide strong and confident project leadership as they guide a team to completion across public sector requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
* Support multiple RFx analysts and bid managers with response plan and schedule, and various assigned duties and activities across the phases of the response development process.
* Ability to turn deal win notes, long-form content, and notes from live interviews into straightforward summaries for internal and external communications purposes.
* Ability to turn abstract transcriptions and varied content sources (customer goals, Salesforce goals) into customer story write-ups and snapshots.
* Knowledge of and ability to work in a virtual environment using digital productivity tools such as G-Mail, CRM, Quip, Google Docs, video conferencing, etc.
* Ability to manage review and approvals process via internal and external stakeholders.
* Ability to work on multiple projects simultaneously, produce quality work quickly.
* Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency.
Required Skills & Experience:
* A few years of experience in a proposal support and technical writing roles.
* A few years of experience in the technology consulting industry supporting responses for government organizations.
* Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
* Experience working in a CRM application, such as Salesforce, Microsoft, or Oracle
* Self-motivated to excel in a remote position with a sense of urgency, collaborating effectively with a remote team.
* Possess the ability to work in a fast-paced environment with changing priorities and deadlines.
* Approach conversation with the confidence, acumen, and gumption to inspire and lead a team working together to complete a project
* Ability to communicate in a clear, concise, and actionable manner, verbal and written
Desired skills:
* Proven experience with RFPio or similar proposal management software.
How quickly are you looking to hire and provide feedback to suppliers' submittals and interviews? ASAP
(Please note: candidates in this remote environment are generally only available for a week and a half before being offered by another company. It is crucial to act fast)
Top 3-5 skill sets that would make a candidate stand out from the rest? Please see above.
I understand this is approximately a 08/01/2023 to 01/31/2024 contract. Any possibility of extension or going perm? Unknown at this time.
This role is located in Washington - Remote. Can this position be fully remote, or does the candidate need to be near any hubs? Fully remote.
If the role requires the worker to be onsite, please kindly provide the work address. N/A
Any specific time zones this candidate will need to work to accommodate? Looking for candidate that can meet the role requirements. Central US
What will the Interview process look like? Myself, someone from my team, and my boss.
Any other crucial details to note for our suppliers? (Team size, candidates that have been in this role prior, different titles of the role, etc.) NA
Source : TechDigital