Current Operations Team Leader - AIOC - SFO (0923) - City and County of San Francisco

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

APPOINTMENT TYPE: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

Specific information regarding this recruitment process is listed below:

• Application Opening: June 24, 2024
• Application Deadline: Interested applicants are encouraged to apply as soon as possible, as this announcement may close at anytime after 5:00 P.M. PST on July 2, 2024.
• Compensation Range: $139,594 - $178,178 Annually - effective July 1, 2024
• Work Schedule: Full-time, 40 hours per week. Shift times will vary, and employees must be able to work day, swing, or night shifts as needed, which may include weekends and holidays.
• Work Location: San Francisco International Airport – Airport Integrated Operations Center. This position will be required to work onsite full-time.

The Airport Integrated Operations Center (AIOC) will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

The Current Operations Team Leader will be part of a collaborative team responsible for monitoring and managing airport operations as part of the AIOC. Under the direction of the AIOC Shift Leader, the Current Operations Team Leader is responsible for overseeing all current operations-related activities in the AIOC on landside, in the terminal complex and on the airfield. This position is responsible for maintaining awareness, sharing information, and directing tactical responses to current operational issues and impacts in coordination with the Current Operations Section and other AIOC personnel. This position will lead many of the teams directly impacting the attainment of the AIOC Key Performance Indicator standards.

The Current Operations Team Leader is an integrated section leader of the AIOC and is expected to work collaboratively with all AIOC personnel in addition to leading the Current Operations section which includes Landside, Terminal and Airside Operations team members, Asset Management personnel, Customer Care staff, and liaisons for federal partners such as the TSA. The Current Operations Team Leader is also responsible for coordinating with the Security Operations Center and 911 Dispatch to stay informed, problem solve, and manage operational issues across the airport. This position monitors and drives operations, solves problems, generates innovative ideas, and shares information across SFO teams both internal to the AIOC and with external stakeholders. The Current Operations Team Leader may be called upon to assist in leading other functions within the AIOC, so this position is expected to maintain full situational awareness of AIOC operations to include other function’s shift goals and operational challenges.

Your Impact:

• Lead the Current Operations Section including participating in performance management processes and identifying proper staffing and training needs for all personnel in the section, and escalating issues to the AIOC Director for resolution.
• Provide succinct and clear updates and information in AIOC shift briefings and SFO leadership briefings on the status of current operations.
• Collaborate with AIOC personnel to identify current operational issues, generate actionable solutions, see the solution through to completion, and document improvement opportunities.
• Provide real-time reports as needed when an unexpected event occurs and significant changes affecting KPIs, operations, or function performance are detected during the day.
• Oversee the airport operation in real time, elevating areas of concern proactively within the Current Operations Section and in concert with other AIOC sections; actively drive responses to events that may or are affecting airport operations.
• Determine best courses of action and launch field response operations to remedy operational issues.
• Lead and direct field resources to plan ahead and remain prepared for anticipated trouble spots to support future operational periods and shifts.
• Engage appropriate personnel when a continuity event or disruption occurs that requires focused attention to resolve.
• Manage information flow in the AIOC to promote constant, comprehensive information sharing between team members.
• Develop, monitor, drive, and report on multiple KPI standards.
• Liaise with tenants, airline partners, and government agencies to resolve issues and notify of disruptions.
• Provide guidance, facilitation, and oversight for Current Operations Section team members to resolve issues.
• Perform other functions outlined in the 0923 – Manager II job classification.

Education: Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience: Five (5) years of professional airport/aviation work experience in facilities or operations at a medium to large airport.

Substitution: 

Education Substitution: Additional qualifying full-time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

What you'll bring to SFO:

• Experience managing, supervising, training, and coordinating complex functional areas of responsibility.
• Experience identifying, analyzing and reporting on operational activities and issues and recommending appropriate solutions.
• Experience facilitating best outcomes with stakeholder groups.
• Ability to utilize and promote a continuous improvement mindset.
• Ability to proactively identify current and future operational impacts and mitigations.
• Deep understanding of airport operational environments, stakeholders, and security and airside policies and procedures.

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189. 

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information: If you have any questions regarding this recruitment or application process, please contact People Projects Program Manager Alex Tsai at Alex.Tsai@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.