CSR Order Entry - New Braunfels, Texas - KeyStaff Inc.

JOB SUMMARY:

Primary responsibility is to respond to customer service requests and process purchase orders.

Responsible for receiving, entering, and processing sales, shipping, and repair orders; providing customer service information; and performing other office support-related duties as required.

ESSENTIAL JOB FUNCTIONS: Include but are not limited to:

• Provides product and billing information, tracking numbers, order status, price/proforma quotes, CODs, and freight costs to customers via telephone and electronically.
• Receives purchase orders; verifies and enters information like pricing, items being ordered, COD cash in advance, or open account into the system.
• Calculates credits, price quotes, taxes, CODs, and freight costs on quotes and purchase orders and receives and enters rush orders.
• When accounts are on credit hold notifies accounting for appropriate disposition.
• Works closely with Customer Service Technical Support to assure customer success.
• Prepares packs with special shipping/packing instructions before releasing for shipping.
• Coordinates shipments between factory, customer, and forwarder.
• Prepares documents for processing credits, debits, and RMA’s.
• Supports new hire training and cross-training to ensure business continuity.
• Maintains the cleanliness, organization, and safety of the work area; follows safe working practices and wears required personal protective equipment.
• Follows established procedures and/or guidelines in performing essential job functions to comply with all company policies and applicable legal requirements.
• Performs related duties as assigned.

Qualifications:

Graduation from High School or General Education Development (GED) certificate; one year experience preferred. Experience in a manufacturing environment desired.

• Experience in processing purchase orders for relatively complex configurable products.
• Initiative and the organizational ability for effective time management and ability to adjust priorities in a fast-paced environment to meet deadlines.
• Proficient in operating personal computers and other office equipment.
• Knowledge of and skill in basic mathematical calculations.
• Ability to interpret sales orders and maintain records.
• Ability to communicate in a clear, concise manner, listen attentively and provide customer service tactfully verbally and in writing internally/externally
• Ability to establish and maintain effective working relationships internally and externally.
• General knowledge of commercial security and door hardware products preferred.
• Be willing to work weekends and extended hours as required.
• Spanish bilingual proficiency, including reading and writing desired.

KeyStaff, Inc. is an Equal Opportunity Employer. KeyStaff, Inc. provides equal employment opportunities without regard to race, color, religion, gender, national origin, age, disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.