CSR - Ricky Heath

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are 

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Middle Georgia. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

Why Choose Ricky Heath?

• Competitive pay – $17-$22/hr + Spiffs & Bonuses 

• Medical Insurance – As low as $2/week

• Affordable Dental & Vision available

• We pay 100% of basic life insurance, short-term and long-term disability.

• Work life balance –Start with 2 weeks PTO & 7 Paid Holidays. 

• 401k Plan with a 3% match.

• PAID TRAINING – 100 hours of paid training every year 

Our Core Values

• C1: Customer First

• Prioritize customer satisfaction and needs above all else. Listen actively, empathize, and go the extra mile to exceed expectations

• Passion

• Infuse enthusiasm and energy into everything we do. Approach challenges with vigor, creativity, and a can-do attitude 

• Ownership

• Take full responsibility for our actions, decisions, and outcomes. Proactively seek solutions, learn from mistakes, and continuously improve.

• Reliability

• Consistently deliver high-quality results and dependable service. Honor commitments, meet deadlines, and uphold standards of excellence.

• Integrity

• Act with honesty, transparency, and ethical behavior in all interactions. Build trust through sincerity, authenticity, and accountability.

• Fearlessness

• Embrace challenges, change, and uncertainty with resilience and determination. Innovate boldly, push boundaries, and seize opportunities for growth.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks 

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

• Participate in training so that you grow and develop as a professional.

• Maintain and update our customer database with complete and accurate information.

• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning Ricky Heath by visiting rickyheathcareers.com. When you're ready, please follow the directions at rickyheathcareers.com to apply for this position.

Equal Opportunity Employer