CSR/MA Team Leader - UF Health

 

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back-office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients. 

 

Performs general office duties.

 

With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.

 

Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front, back, and clinical offices.

 

Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies and procedures as identified.

 

Participates in regulatory and proficiency checks for quality management and accreditation requirements. Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance and authorizations for specialty appointments.

 

Institutes and maintains a high level of customer service in the front, back, and clinical office areas in regard to patient, physician and inter-departmental contact made in person or by telephone.

 

Performs all CSR and MA job functions.

 

Participates in performance improvement projects

 

 

 

 

High School Diploma or GED equivalent required

Certificate Medical Assistant required

 

 

Certified Medical Assistant (CMA) required and at time of hire

Registered Medical Assistant - Nationally Certified preferred at time of hire

Basic Life Support (BLS) required at time of hire