CSR - Orlando Jobs Staffing

CSR

The best kind of CSR is someone who is genuinely delighted to help others. Client feedback is priceless. Problem-solving also comes naturally to the CSR. 

We provide training that lets employees put themselves in their client's shoes and advocate for them when necessary.

CSR Responsibilities:

1. Build sustainable relationships of trust through open and interactive discussion
2. Provide accurate, valid, and comprehensive information by using the right methods/tools
3. Reach personal/customer service team sales targets and call handling quotas
4. Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
5. Keep records of customer interactions, process customer accounts, and file documents
6. Follow communication procedures, guidelines, and policies
7. Go the extra mile to engage clients
8. Handle portfolio with a high volume of clients
9. Produce sales leads
10. Identify and evaluate customers’ needs to deliver satisfaction

CSR Requirements for Consideration:

1. Track record of not just reaching, but exceeding quota requirements
2. Experience with CRM systems and practices
3. Customer orientation and capacity to adapt/respond to different types of characters
4. Exceptional communication and presentation skills
5. Ability to multi-task, prioritize, and control time effectively
6. High school degree
7. Some proven customer support experience or experience as a client service representative

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