CSR/Dispatcher - Denillo Heating & Cooling, Inc.

Denillo Heating & Cooling Inc. is a family story. Guy Denillo, whose focus on quality and integrity earned him "The Only Guy To Call®" status among loyal customers, founded the company four decades ago. He built his business on providing people with reliable comfort solutions and treating them with the personal attention of a good neighbor. Today, with son and owner Nick Denillo heading the company, the Denillo Heating & Cooling Inc. tradition of expert service with a personal touch continues for a new generation of Pittsburgh-area home and business owners.

If you have experience offering ABSOLUTE CUSTOMER SATISFACTION, we want you to be a part of our team, please apply now!

Pay Scale: $21 - $24 per hour

What we have to offer:

• 50% company-paid medical insurance
• 401K plan w/ match up to 3%
• Vacation & sick days
• Employee recognition

FLSA Status: Non-Exempt

Work Hours: 7:30 am - 3:30 pm, Monday through Friday, some overtime as needed

Position summary: Responsible for handling multi-line phone system and routing calls to the appropriate department or employee as necessary. To give office support to entire company as needed using a variety of computer and organizational skills. Assist with scheduling, dispatching, and accounting support as directed by the Office Manager. Must enjoy a fast-paced environment.

Required Qualifications:

• Impeccable customer service skills
• Ability to multi-task within a fast-paced environment
• Geographical knowledge of sales area or map reading skills
• 3+ years of office experience
• High school diploma or general education degree (GED)

Qualifications Desired:

• Some dispatching experience within a service-related industry
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Staying Cool under pressure - we have a busy office
• Well-organized and able to work independently
• Working knowledge of GPS and mapping software

***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***