(CSR) Customer Success Representative - Telecommunications Clientele - Highland Management Group

We pride ourselves on our competitive, but extremely family-oriented work environment. Our culture promotes constant growth, based on principles of professionalism, trust, and challenge.

We are now striving to attract and train the most capable and skilled individuals to help us acquire new clients, grow into new markets, and develop new campaigns. We provide full training and career advancement in this globally expanding industry. We review promotions based on individual performance.

Our Customer Success Representatives are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Our clients trust us to represent their reputation, we provide extensive training in cutting-edge sales techniques, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal-driven, and adaptable is what keeps us ahead of the competition!

Position Summary:

• Perform customer support and sales functions for existing combined customers as well as new prospects. The CSR will answer any service questions customers may have.

• Perform sales functions, and product needs analysis for the marketing campaigns.

• Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence.

• Follow up with customers and prospects within areas that maintain field agent presence to validate contact and perform sales functions if needed.

• Provide information and or problem-solving techniques for customers' existing products.