Ground Zero Plumbing & AC, LLC. of Gilbert, AZ is looking to hire an energetic full-time Customer Service Representative / CSR / Dispatcher to join our plumbing and HVAC office team. We offer competitive pay and generous benefits including health insurance, a 401(k) plan, 40 hours paid time off (PTO) after 1 year (80 hours after 2 years), training programs, and you get to take your birthday off! Are you a customer service rockstar who is looking for better hours and pay? Are you interested in starting a career with a stable and respected HVAC company? Do you enjoy answering phones and providing friendly service? Are you looking to be a part of one big team in a fun, fast-paced, and supportive office full of jokes and other hard workers? If so, apply today!
ABOUT GROUND ZERO PLUMBING & AC, LLC.
We pride ourselves on being able to take care of all of our clients' plumbing and HVAC needs. One phone call does it all! We've revolutionized the industry by acquiring and building an in-house team of specialists and technicians, eliminating the need to call anyone else. This means less cost to the customer yet keeping a consistent quality of service. By housing a multitude of companies and trades, we can guarantee an efficient process comprised of clear communication between all service teams as well as with our customers. We aspire to cultivate lasting relationships with our clients that are built on top-quality service, efficiency, and trust.
We know our team is essential to our success. This is why we offer competitive compensation and great benefits. We help our employees build promising careers where they can enjoy the people they work with as well as a supportive work environment.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR / DISPATCHER
As a Customer Service Representative / CSR / Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best service possible. You cheerfully respond to customer calls and emails, answering their questions and finding solutions to their needs. With your strong organizational skills, you schedule service appointments and follow-ups. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.
You call customers to verify that services have been performed appropriately and clients are happy. You also have the opportunity to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. You love that you help make our clients comfortable and happy!
- 3 years of experience
- Basic computer skills
- Phone skills
Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Are you attentive to detail and organized? Can you effectively solve problems? Do you have strong communication skills? Can you stay calm and collected in challenging situations? If so, you may be perfect for this HVAC and plumbing position!
HVAC & PLUMBING OFFICE WORK SCHEDULE
Our Customer Service Representative / CSR / Dispatcher works Monday - Friday from 9:00 am - 6:00 pm with rotating weekends.
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you are great on the phone and feel that you would be right for this Customer Service Representative / CSR / Dispatcher office position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!