CSC Client Support Specialist - Ozarks Healthcare

West Plains, MO 65775

About the Job

The individual in this role will serve each client at Ozarks Healthcare Crisis Stabilization Center by assisting them in connecting with community resources and outpatient care facilities. The focus of OZH-CSC is to provide urgent care psychiatric services to our seven county catchment area. The goals of our center include: rapid access to psychiatric and therapeutic services, development of integrated health services, reduce burden on local ERs and law enforcement for behavioral health crisis, and increase availability of psychiatric beds. The CSC will strive to assist in stabilizing the individual by utilizing both nursing and behavioral supports offered on a time-limited basis.

Age Groups served:	Child Adolescent	Adult Geriatric
Driving Requirements:	Current valid driver’s license Clear or acceptable motor vehicle record
Knowledge and Experience Requirements:	Understands how to coordinate community services Prefer experience in outpatient or inpatient mental health field A general understanding of mental health diagnoses and treatment
Education Level:	Bachelor’s degree or Master’s degree in psychology, social work, criminal justice, or other related field
Licenses and/or Certifications Required:	Annual NetLearning and Relias training Completion and maintenance of SAFE training Completion and maintenance of BLS training Class E driver’s license
Communication:	Must have the ability to communicate effectively, written, and verbally Must be able to de-escalate a variety of audiences, including frustrated, angry, or otherwise emotional individuals. Must be comfortable talking to clients about difficult subjects such as suicide
Mental Effort:	Concentration/Intensity-High (includes prolonged mental effort with limited opportunity for break) Memory-High (taking into consideration the amount and type of information) Complexity of decision making and time pressure of decision making-High
Working Conditions:	Fast paced team working environment dealing with high stress situations
Sensory Requirements:	See Distinguish Colors Hear Smell Taste Sense of Touch
Physical Effort:	Light Work-Frequently (2/3 time) Exerting up to 20 pounds of force occasionally and/or 10 -20 pounds of force to move objects Medium Work-Occasionally (1/3 time) Exerting 20-50 pounds of force occasionally
Equipment Used:	Desktop and Laptop Computers Telephones, Cellular and Landline Fax Machine, Copier, Printer, and other various office equipment Laundry Washer & Dryer

duties and responsibilities
List the specific tasks performed in order to accomplish the purpose of the job. Show the approximate percent of time spent on each task. Include both primary and secondary job duties. Maximum of 12.			% of time
Describe duties performed at periodic intervals, such as weekly, monthly, quarterly, and indicate the frequency.			frequency
Identify and coordinate appropriate referrals throughout client stay and upon discharge. These referrals may include: access to shelter and transitional housing, HUD housing, Medicaid, food stamps, employment applications, and other applicable community services			30%
Participate in client advocacy to help each client overcome their own unique stability barriers by assisting to develop natural supports within the community			30%
Document on client encounters, treatment progress, and discharge outcomes			20%
Coordination and collaboration with CSC nursing staff and CSC Qualified Mental Health Professionals to identify client’s individualized strengths, needs, abilities, and preferences in order to encourage client awareness, independence, self-care, responsibility and readiness for change			Ongoing
Model and educate clients about daily living skills, educating them regarding diagnosis and treatment, accessing services and resources as needed			20%
Ensure continuity of care in the provision of services from admission to discharge			Ongoing
Maintain a strong working relationship with all CSC staff, striving to promote a team working environment			Ongoing
Other Job Duties as assigned			100%

Source : Ozarks Healthcare

duties and responsibilities