CSC Client Support Specialist - Ozarks Healthcare

The individual in this role will serve each client at Ozarks Healthcare Crisis Stabilization Center by assisting them in connecting with community resources and outpatient care facilities. The focus of OZH-CSC is to provide urgent care psychiatric services to our seven county catchment area. The goals of our center include: rapid access to psychiatric and therapeutic services, development of integrated health services, reduce burden on local ERs and law enforcement for behavioral health crisis, and increase availability of psychiatric beds. The CSC will strive to assist in stabilizing the individual by utilizing both nursing and behavioral supports offered on a time-limited basis.

Age Groups served:

• Child
• Adolescent

• Adult
• Geriatric

Driving Requirements:

• Current valid driver’s license
• Clear or acceptable motor vehicle record

Knowledge and Experience Requirements:

• Understands how to coordinate community services
• Prefer experience in outpatient or inpatient mental health field
• A general understanding of mental health diagnoses and treatment

Education Level:

• Bachelor’s degree or Master’s degree in psychology, social work, criminal justice, or other related field

Licenses and/or Certifications Required:

• Annual NetLearning and Relias training

• Completion and maintenance of SAFE training
• Completion and maintenance of BLS training
• Class E driver’s license

Communication:

• Must have the ability to communicate effectively, written, and verbally
• Must be able to de-escalate a variety of audiences, including frustrated, angry, or otherwise emotional individuals.
• Must be comfortable talking to clients about difficult subjects such as suicide

Mental Effort:

• Concentration/Intensity-High (includes prolonged mental effort with limited opportunity for break)
• Memory-High (taking into consideration the amount and type of information)
• Complexity of decision making and time pressure of decision making-High

Working Conditions:

• Fast paced team working environment dealing with high stress situations

Sensory Requirements:

See Distinguish Colors Hear Smell Taste Sense of Touch

Physical Effort:

• Light Work-Frequently (2/3 time) Exerting up to 20 pounds of force occasionally and/or 10 -20 pounds of force to move objects
• Medium Work-Occasionally (1/3 time) Exerting 20-50 pounds of force occasionally

Equipment Used:

• Desktop and Laptop Computers
• Telephones, Cellular and Landline
• Fax Machine, Copier, Printer, and other various office equipment
• Laundry Washer & Dryer

duties and responsibilities

List the specific tasks performed in order to accomplish the purpose of the job. Show the approximate percent of time spent on each task. Include both primary and secondary job duties. Maximum of 12.

% of time

Describe duties performed at periodic intervals, such as weekly, monthly, quarterly, and indicate the frequency.

frequency

Identify and coordinate appropriate referrals throughout client stay and upon discharge. These referrals may include: access to shelter and transitional housing, HUD housing, Medicaid, food stamps, employment applications, and other applicable community services

30%

Participate in client advocacy to help each client overcome their own unique stability barriers by assisting to develop natural supports within the community

30%

Document on client encounters, treatment progress, and discharge outcomes

20%

Coordination and collaboration with CSC nursing staff and CSC Qualified Mental Health Professionals to identify client’s individualized strengths, needs, abilities, and preferences in order to encourage client awareness, independence, self-care, responsibility and readiness for change

Ongoing

Model and educate clients about daily living skills, educating them regarding diagnosis and treatment, accessing services and resources as needed

20%

Ensure continuity of care in the provision of services from admission to discharge

Ongoing

Maintain a strong working relationship with all CSC staff, striving to promote a team working environment

Ongoing

Other Job Duties as assigned

100%

PI239565654