CS&S Business Analyst, Senior Advisor - Zebra Technologies

Remote Work: Hybrid



Overview:


At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.





We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.





Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.





Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.





The primary responsibilities of the Customer Success & Services (CS&S) Business Analyst Senior Advisor are to provide analytical and change management support for the CS&S leadership team, under the direction of the CS&S SVP and CS&S Communications & Change Management Lead. This position serves as a key member of the Change Management & Governance Team and the right candidate will make a significant positive impact on the success of the CS&S organization.





In general, Business Analysts at Zebra support the functions they are aligned with by providing reporting, interpretation, and data-based recommendations to business leaders.


Responsibilities:



+ Under the direction of the CS&S SVP and Change Management Lead, provide change management and communications support for CS&S leaders to influence and achieve successful outcomes in cross-functional and executive-level activities internally and externally


+ Develop and maintain an executive dashboard and related governance system to aggregate data accurately from one or multiple systems into reports and presentations related to Management by Objective goals (‘MBOs’) and Key Success Indicators (KSIs) for Customer Success & Services leadership


+ Identify and interpret trends and patterns in datasets. Integrate KSI/MBO data and reporting into the cadence of executive meetings, including to drive agenda development and discussion for business reviews


+ Uses business acumen to look beyond the data to generate recommendations for a wide variety of moderately complex problems to review directly with business stakeholders. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles


+ Working directly with business stakeholders, designs complex reports using data from multiple disciplines and potentially impacting multiple business units. Delivers report in format (PowerPoint, Excel, SharePoint, PDF, PowerBI, etc.) to aid stakeholders, including executive staff outside the functional area. Is considered to be a high-level contributor/ specialist


+ Effectively summarizes analyses into a concise, compelling story for business leaders. Presents conclusions/recommendations with data to back up logic


+ Reviews delivered reports for data accuracy. Works independently to resolve quality issues of complex scope directly with business stakeholders. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results



Qualifications:


Required:



+ Bachelor's Degree


+ Minimum 12 years of experience


+ Can synthesize complex data into themes, stories and recommendations


+ Excellent Microsoft Excel and Microsoft PowerPoint skills


+ Strong analytical skills


+ Ability to interact confidently with executive-level stakeholders


+ Ability to manage multiple, dynamic projects and tasks


+ Excellent written English and oral English presentation skills


+ Advanced presentation skills required. Experience presenting to VP/executive audiences



Preferred:



+ Master's degree


+ Experience with PowerBI a plus



Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.





Know Your Rights:


https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf


Conozca sus Derechos:


https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.





Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.




Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.





Salary: USD 117700.00 - USD 176500.00 Yearly



Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.




To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.