Crossing Creeks Country Club // Stocker & Runner - O'Mally Management Group

Stocker/Runner

Job Description 

Reports To: Front of House Manager (FOH)

Position Goals 

This job description for the Stocker/Runner at Crossing Creeks Country Club provides criteria for the evaluation of the  Stocker/Runner position. The Stocker/Runner at Crossing Creeks Country Club is responsible for working directly with servers/bartenders by assisting with any needs. Being a team player to all employees if needed. The Stocker/Runner will strive to create a welcoming and enjoyable atmosphere for customers while  maintaining the inventory, cleanliness, and ensuring compliance regulations are met. 

Duties & Responsibilities 

Under the direction of the FOH Manager, the Stocker/Runner at Crossing Creeks Country Club will be responsible for, but not limited to: 

1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers

2. Welcoming customers, reading and listening to people to determine beverage preferences, making  recommendations, and taking beverage and food orders 

3. Stock and prep ingredients, glassware, and serving beverages to customers. 

4. Maintaining orders and tasks throughout shift

5. Building a rapport with regular customers to create a positive atmosphere 

6. Checking on customers, bartenders/servers to ensure satisfaction with beverages and/or food orders 

7. Serving customers and bartenders/servers in a prompt, courteous manner 

8. Having a thorough understanding and knowledge of all food and beverage items on the menu and the ability to  recommend food & beverage combinations, offer customers daily specials, as well as upsell alternatives 

9. Maintaining cleanliness of work areas, plasticwares, chinaware, glassware, etc., throughout the day

10. Ensuring that the place of work and surrounding area is kept clean and organized at all times  

11. Accountability in maintaining inventory and supplies to ensure bars and other areas are well-stocked 

12. Restocking inventory as needed 

13. Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors and  staff 

14. Complying with federal, state and local regulations and department processes and procedures 

15. Having and ensuring a good relationship between the other departments to ensure effective communication

16. Communicating appropriately with members, guests and co-workers 

17. Greeting all members and guests in a warm and welcoming manner 

18. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures and customer  service standards 

19. Participating in maintaining a safe, clean and organized environment 

20. Other duties as assigned 

On Duty Behavior 

1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc) while on duty 

2. Alcohol consumption is not permitted while on duty

3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst  “clocked out” on approved break 

4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal  electronic devices

5. No loitering; non-members and non-registered guest are not permitted to be loitering with staff 

General Responsibilities & Expectations 

1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.) 

2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations;  adhering to any policies and procedures 

3. Promoting a positive work environment by communicating appropriately and effectively with members, guests,  and co-workers 

4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties 

5. Maintaining a professional appearance including wearing a designated Crossing Creeks shirt when on duty 

6. Good personal hygiene per company policies 

7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club

8. Maintaining professionalism in job performance and practice 

9. Communicating needs through the proper chain of command 

10. Displaying integrity and honesty 

11. Maintaining a positive attitude towards members, guests, and co-workers 

12. Contributing to meeting the mission and goals of Crossing Creeks Country Club

Position Requirements 

The requirements for employment as Stocker/Runner with Crossing Creeks Country Club are:

1. Displays a positive attitude and passion for Crossing Creeks Country Club  

3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources 

4. Excellent communication skills, both verbal and non-verbal, that offers the highest level of compassion to all  members, guests, and staff; ability to communicate in a non-aggressive manner under pressure 

5. Strong interpersonal skills, impeccable organizational skills and time management skills 

6. Meeting performance expectations and holding oneself accountable for all actions 

7. Integrity and responsibility 

8. Flexibility to meet scheduling demands of department 

9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently  to perform job responsibilities and meet deadlines with accuracy and attention to detail 

10. Ability to have good judgment 

11. Adaptability to ongoing changes 

12. Takes initiative and always looks for ways to help flow efficiently 

13. Remain current with all organization policies, procedures, and systems 

14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by  Supervisor

15. Maintain TABC/food handling license requirements 

16. Ability to read, write, and speak the English language 

Education/Experience 

∙ TABC / Food Handling license required 

∙ Meets state minimum age to serve alcohol  

Physical Demands 

∙ Requires full range of body motion 

∙ Standing and maneuvering independently and safely around work area 

∙ Standing and walking for extensive periods of time 

∙ Eye-hand coordination 

∙ Pushing and pulling 

∙ Climbing (ascending and descending) 

∙ Bending / Stooping 

∙ Using arm, leg and back muscles for extended periods 

∙ Occasionally lifts and carries items weighing greater than 50 pounds 

∙ Requires corrected vision and hearing to within normal range 

∙ Potential for cuts and bruises

Work Environment 

∙ Both environmental conditions; you will work both inside and out, including inclement weather

 ∙ Exposure to wet and/or humid conditions 

∙ Atmospheric conditions: fumes, odors, dust, mists, gasses, or poor ventilation 

∙ Extreme cold 

∙ Extreme heat 

∙ Loud and noisy 

∙ May be required to work in narrow aisles or passageways 

∙ Frequently required to talk and/or hear