Cross Functional IT Support Supervisor - University of North Texas System
Denton, TX
About the Job
Title: Cross Functional IT Support Supervisor
Employee Classification: Cross Funct IT Supp Supervisor
Campus: University of North Texas
Division: UNT-Information Technology
SubDivision-Department: UNT-Enrollment Operations
Department: UNT-Administrative IT Services-150100
Job Location: Denton
Salary: $64,500.00
FTE: 1.000000
Retirement Eligibility:
About Us - Values Overview:
Department Summary
Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Position Overview
This position serves an operational role that manages and maintains servers, desktops, networked devices, and other IT efforts by the Administrative Information Technology Services team and supported areas. Responsibilities include, System administration, IT personnel management, technology deployment, IT collaboration, coordination, design, and appraisal. This position directs day-to-day operational management, deploys IT devices, supports user issues, enforces IT policy, and serves as backup and on call point for areas of direct operational responsibility.
Minimum Qualifications
Bachelor's Degree in related field and four years' of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
Prior experience with specific systems, equipment and software may be specified as needed by the department.
Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
Ability to supervise and train subordinates.
Ability to operate computer keyboards and to install computer hardware.
Ability to assimilate, retain, and utilize technical and application-oriented information.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications: Experience with Microsoft End Point management. Experience with JAMF/MacOS management. Experience with PowerShell. Experience managing SQL Server and DB maintenance. Experience with Windows Server administration. Experience with enterprise Antivirus systems. Experience with Audio/Video equipment (Extron preferred)
Required License/Registration/Certifications
Job Duties:
- Workstation Deployments
- User Support
- Mac Support
- Scripting and Automation Support
- Server Support
- Knowledgebase Maintenance
- Assist with Infrastructure Change Management
- Team Mentoring
- Assist with Tier II Service Projects
- Complete special projects as assigned
- On-Call
Work Schedule:
Monday through Friday 8-5, with occasional night/weekend/on-call.
Driving University Vehicle:
Yes
Security Sensitive:
This is a Security Sensitive Position.
Special Instructions:
Benefits:
For information regarding our Benefits, click here.
EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.