CRM Technical Architect - BrightView

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for a CRM Technical Architect. Can you picture yourself here?


Here’s what you’d do:


The CRM Technical Architect,(MUST BE LOCAL TO THE PHILADELPHIA AREA!!) this role spearheads technology innovation, guides a dynamic team of developers, and collaborates closely with business leaders to create and sustain cutting-edge solutions within the Salesforce CRM platform. Responsibilities include crafting and implementing solutions on the Salesforce platform, spanning enterprise-wide transformative digital strategies to targeted proofs-of-concept for emerging technologies. This position will support internal and customer-facing solutions including our BrightView Connect customer portal, Quality Site Assessment (QSA) tool, and more. In addition, this role will extend to driving the development of effective and user-friendly solutions, ensuring an optimal end-user experience.


You’d be responsible for:



+ Design and own scalable, performant solutions using a mixture of configuration and code to support business functions and product goals, knowing how to work in and around the limits of the platform.


+ Design and implement integrations between Salesforce and external systems, utilizing Salesforce APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and security


+ Create and maintain technical documentation, including solution design documents, technical specifications, data models, and architectural diagrams. Ensure that all technical documentation is accurate, up-to-date, and easily understandable by technical and non-technical stakeholders


+ Review and consider new technologies and evaluate how investing in such technologies may benefit the organization.


+ Be part of the entire development lifecycle of a product from the intake, architecture, development, testing, deployment, and maintenance


+ Communicate and educate on complex technical concepts to both technical and non-technical stakeholders, providing mentorship, guidance, recommendations, and explanations as needed.


+ Stay current with emerging Salesforce and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions



You might be a good fit if you have:



+ A Bachelor's Degree or equivalent experience in Computer Science, Engineering, or a related discipline. Master’s or MBA is a plus


+ Minimum 8 years of software development background


+ Minimum 6 years of experience in Salesforce Development including Custom Objects, Apex, Triggers, Web Services, Visualforce, REST APIs, SOAP Web Services and Migration Tools


+ Minimum 4 years of experience in building custom UI solutions using Salesforce Lightning design system (SLDS), Salesforce Lightning UI, LWC, web technologies (HTML 5, CSS3, XML, jQuery, JavaScript)


+ Salesforce Certified System Architect or Salesforce Certified Technical Architect certifications preferred


+ Proven experience in developing strategic system architecture plans.


+ Experience in designing and developing innovative business applications.


+ Solid understanding of IT fundamentals and best practices


+ Exceptional analytical, conceptual, and troubleshooting abilities


+ Excellent written and verbal communication to influence technical decision making


+ Experience in researching technology trends, standards, and products


+ Skills in prioritizing and executing tasks, under pressure at times


+ Ability to educate and guide others on architectural standards, principles, methodology, and technology trends


+ Extensive experience in translating business requirements into practical solutions


+ Experience with Salesforce APIs, Salesforce connectors, middleware solutions like MuleSoft, Salesforce Connect


+ Experience would be a plus in programming using C#, SQL, REST/SOAP; Web/Mobile Application development using Angular, PWA (Progressive Web Applications); Azure Search, Data Factory, SQL, Functions, Key Vault, and AD; Data Analytics / Data Warehousing and Modeling using Azure Analysis Services and Power BI.


+ Experience with some of the following would be a plus: Oracle CPQ Cloud, ServiceNow IT Service Management and Customer Service Management, Oracle Web Center, JD Edwards EnterpriseOne.






Here’s what to know about working here:


Here at BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.


If you’re looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.


Growing Everyday


Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:



+ Paid time off


+ Health and wellness coverage


+ 401k savings plan



Start Your Bright New Career Journey





BrightView is an Equal Employment Opportunity and E-Verify Employer.