Crisis Worker (Telephone Program) - Resources for Human Development

• Telephone Crisis Specific Duties including answering for the National Suicide Lifeline, screening incoming calls, providing appropriate telephone counseling, consultation, assessment and referral to needed services including Mobile and/or Residential Crisis Intervention services.
• Residential Crisis Specific Duties including but not limited to early walking, daily planning, meal preparation and clean-up, maintaining necessary scheduled appointments that have been approved by supervisory team member.
• Observe all scheduled and as needed (PRN) medication observations and assist as directed by Residential Nurse.
• Mobile Crisis Specific Duties including serving in a consultative and collaborative role with community personnel who are also involved in the provision of crisis services. *Mobile Crisis Services will be the primary responsibility*
• Working in the community, providing supportive mobile crisis intervention to children, adolescents and adults. Providing resources and support, diverting hospitalizations and police involvement.

• Complete all documentation as required by RHD, Funder, licensing/accreditation entities.

• Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge.  
• Other duties as assigned.

• Bachelor’s degree preferred with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or a related field. 
• Must have a high school diploma or equivalency and 12 semester credit hours in sociology, social welfare, psychology; gerontology; or other social sciences.
• 2 years of experience in public or private human services with one year of mental health direct care experience. 

• Exposure to Fumes o Exposure to Dust.
• Exposure to Extreme Heat o Exposure to Extreme Cold.
• Wet and/or Humid o Exposure to Loud Noise.
• Exposure to Confined Places o Mists or Gases.
• Exposure to Mechanical Hazards o Exposure to Chemical Hazards.
• Exposure to Electrical Hazards o Exposure to Burn Hazard.

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

•  Stand or Sit (stationary position).
•  Walk.
•  Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position).
•  Climb (stairs/ladders).
•  Talk/Hear (communicate, converse, convey, express/exchange information).
•  See (detect, identify, recognize, inspect, assess) .
•  Pushing or Pulling.
•  Repetitive Motion.
•  Reaching (high or low).
• Kneel, Stoop, Crouch or Crawl (position self, move).

• Direct Supervisor: Assistant Unit Director.
• Directly Supervises: None.
• Ancillary Support to: Program Specialist, Mental Health Professional.

RHD is a national, comprehensive human services organization. Our mission is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible while building better lives for themselves, their families, and their communities. RHD currently supports programs in: Connecticut, Delaware, Florida, Iowa, Louisiana, Massachusetts, Missouri, Nebraska, New Jersey, North Carolina, Pennsylvania, South Dakota & Tennessee!