Crisis Services Shift Supervisor - Overnight at DuPage County Health Department

We are excited to offer the opportunity to join our team within Crisis Services. Crisis Services is located in the newest building on the DuPage County Campus in Wheaton and provides 24/7 crisis mental health services to county residents who may be experiencing a mental health crisis or are in need of additional support for symptoms of mental illness. Crisis services staff work as a team to deliver quality care, and a quick response to residents in need. Click Crisis Services to learn more about our program.
We have several openings for Crisis Services Shift Supervisors. In this role, you will be providing clinical support and administrative supervision to staff at Crisis Services and coordinating the operations of the shift to meet service demands, including in the new Crisis Recovery Center opening in Summer 2025.    https://www.dupagehealth.org/747/Crisis-System-Expansion  

• Manages day-to-day operational issues across crisis services on assigned shift.

• Leads shift meetings, assigns tasks to staff on shift, and ensures tasks are completed and meet quality and compliance standards.

• Provides clinical support and administrative supervision to crisis services staff on shift.
• Supervises and participates in the work of staff responsible for providing clinical and case management services.

• Manages staffing schedule, ensures adequate staffing for crisis situations on shift.

• Trains and provides feedback on performance to new and existing staff.

• Responds to escalated client concerns on shift and is available to respond to client/customers as needed.

•  Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.  Collaborates with crisis leadership team to evaluate staff performance, review incident reports.

•  Collaborates with other supervisory staff to support integration of client's services. 

•  Keeps up to date on billing changes that may impact service delivery.

•  Participates in emergency response activities as assigned.  

• Maintains required training, licensure and/or certification.

•  Maintains confidentiality of privileged information and adheres to patient privacy laws.  

• Demonstrates sensitivity and understanding of other ethnic groups and cultures.

Completion of a master’s degree in Psychology, Social Work, or a related field and three years of behavioral health experience which included progressive responsibility acting as a lead worker; or an equivalent combination of training and experience.

 

Considerable knowledge of professional mental health standards and practices; considerable knowledge of procedures and documentation required for billing and reimbursement; considerable knowledge of community agencies and resources; good knowledge of management and supervision principles; good knowledge of grant funding requirements and compliance procedures; good knowledge of Health Department operational procedures and policies.

 

Considerable skill in developing and maintaining positive and professional relationships with internal and external customers; considerable skill in interviewing, assessing and evaluating client needs; considerable skill in practicing concurrent documentation techniques; considerable skill in verbal and written communication; considerable skill in operating a personal computer, applicable software and peripheral equipment; working skill in interpreting and applying policies in a consistent manner; working skill in coaching and supervising the work of others; Develops and maintains positive, respectful and professional relationships with internal and external customers. Supports, adapts, or delivers services in a manner that ensures understanding and inclusion of diverse client populations. Demonstrates an understanding of the agency's definition of Integrated Care. Ensures that the work of the responsible unit is timely, complete, and accurate.

Compensation details: 24.23-24.23 Hourly Wage

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