Crisis Intervention Specialist - Care Coordinator, Licensed Clinical Social Worker - Orlando Health Cancer Institute - Orlando Health

**Crisis Intervention Specialist experience preferred**

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary

cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.

Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winninghospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise.

Position Summary

Collaborates with the assigned clinical team to identify patients most likely to benefit from care coordination services to include
assessing patients’ risk factors and the need for care coordination, clinical utilization management and preventative care services.

Essential Functions

• Takes the lead in ensuring the continuity and consistency of care, across the continuum (inpatient, emergency and ambulatory
  care/ outpatient) to ensure integrated delivery across all settings to include the facilitation comprehensive discharge planning (in
  the hospital) and follow-up care (as an outpatient).
• Develops an effective working relationship with the Patient and Family Counselors/ Social Workers and the UR nurses to engage
  the patient/family to collaborate, advocate and problem solve, to support and enhance their functional ability, while ensuring an
  appropriate and timely discharge plan.
• Daily monitoring of progress towards discharge plans and/ or need to alter discharge plan due to change in patient condition /
  family needs with a priority placed on those patients at highest risk for complication/ admission/ readmission.
• Educates patients/ families with chronic illness about evidence-based standards of care to include self-management strategies.
• Identifies support needs for patients and their families, develops action plan(s), and provides creative guidance in initiating and
  overcoming any self-management strategies.
• Educates patients and families about the health care system and facilitates relationship building between the various settings.
• Ensures patients have access to prescriptions, durable medical equipment (DME), and other services as identified.
• Contributes to problem solving within the team through communication, collaboration, data collection, obtaining consensus and
  evaluating outcomes of treatment options to include tracking patient progress towards care plan goals and revising the care plan as
  indicated.
• Advocates for patients in order to optimize their health care needs including but not limited to: safety, physical, legal and financial
  well-being.
• Refers patients to education regarding the healthcare delivery and reimbursement systems, prescription drug programs, health &
  wellness programs, community agencies, public and private organizations, housing options, and other services, as appropriate.
• Works with available IT resources (i.e. Phytel, Crimson) to facilitate registry reporting and maintenance of specified patient
  populations to improve disease outcome measures through evidence-based guidelines and the implementation of clinical decision
  support tools, referral and test tracking, and preventive medicine reminders.
• Participates in clinical outcome measurement to include the identification of strategies that promote population health.
• Ensures patient safety in the performance of job functions to include the implementation of policies, procedures and standards to
  support the assigned duties.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
  and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• In absence of the manager, provides coverage to the department.
• In conjunction with the manager, provides primary supervision back up to the weekend and evening staff.
• Possesses excellent analytical and team building skills, as well as the ability to prioritize and work independently.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served though knowledge
  of the principles of growth and development over the life span.
• Demonstrates awareness of medical/ legal issues, patient rights and compliance with standards of regulatory and accrediting
  agencies.

Education/Training

A Master’s degree from an accredited graduate program in Social Work.

Licensure/Certification

Maintains a Florida license (Chapter 491 Florida Statutes) as a Licensed Clinical Social Worker (LCSW).
For Home Health, valid Florida driver’s license and must be insurable under the Orlando Health insurance carrier’s requirements and standards.

Experience
Three (3) years of direct clinical experience with an emphasis on the population to be served in the assigned area.