Crew Scheduler - Inflight - United Airlines
Arlington Heights - Operations Base (AHNOC), IL
About the Job
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline.
Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
All applicants must be legally authorized to work in the United States for any employer without sponsorship.
About the role
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
The Inflight Crew Scheduler position presents an exciting opportunity to take a leadership role within United’s fast-paced operation. You will work closely supporting our flight attendants with their schedules, ensuring on-time flight departures throughout United’s worldwide network. This position comes with the potential for further career development and an interesting and satisfying professional challenge.
This exciting opportunity is in-person based in our Network Operations Center in Arlington Heights, IL.
The Inflight Scheduler position requires a flexible approach to working hours, encompassing different shifts throughout the day and night. Shifts cover a 24/7/365 global airline operation and may involve working on weekends and holidays. Consistent and punctual attendance is paramount to the success of this position.
At United, we are dedicated to providing you with comprehensive onboarding and training to ensure your success as an Inflight Crew Scheduler. Training consists of two essential components:
Classroom Training:
During this phase, you will delve into various computer programs utilized at United that are integral at our scheduling operations. Additionally, you will gain proficiency in Federal Aviation Administration regulations, flight attendant contract, and policies. This foundational training will equip you with the knowledge necessary to excel in your role.
On-the-Job Training:
Following classroom training, you will embark on an on-the-job training program. Working alongside experienced Inflight Crew Schedulers, you will apply the skills and knowledge acquired in the classroom to real-world scenarios. This hands-on experience will enable you to hone your critical thinking and problem-solving abilities, fostering a deeper understanding of the role's responsibilities.
Roles and Responsibilities
Inflight Crew Schedulers ensure that all flights in our reliable Worldwide network are accurately staffed with Inflight crew in support of Core4 as it relates to United’s goal of providing safe, efficient, and reliable air transportation for our customers. As an Inflight Crew Scheduler your roles and responsibilities are:
· Assign all open flying to qualified Inflight crew members according to Federal Aviation Regulations, flight attendant Contract, and Company policies
· You must be willing to work anytime within a 24/7, 365-day-a-year schedule, including weekends and holidays
· 24-hour communications center/point of contact for flight attendant workgroup, providing round-the-clock support to Inflight crew members with regards to schedule and flight-related issues, delay notifications, assignment modifications, etc.
· Responsible to supervise crew legalities, communicate changes, reassign flight attendants and perform CMS transactions to ensure accurate crew pay and quality assurance
Qualifications
Required Skills
As a skills-first organization, we prioritize a focus on the skills, capabilities, and talent a candidatebrings to the table rather than excluding talent for not having a degree. If you’ve built the skillsbelow and are excited about the role, we highly encourage you to apply.
· Ability to work independently in a fast-paced environment.
· Attention to detail & accuracy: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small, performing tasks with a high level of accuracy.
· Basic Computer Literacy: Knowledge of how to utilize computers, IT equipment and modern-day technology in an efficient way.
· Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
· Conflict resolution: Ability to resolve disagreements and come up with solutions that are mutually agreeable to multiple parties.
· Deductive reasoning: Ability to apply general rules to specific problems to produce answers that make sense.
· Multitasking: Ability to conduct two or more tasks at the same time both requiring attention and various advanced cognitive processes.
· Service orientation: Actively looking for ways to help people.
· Time management: Managing one's own time and the time of other.
· Verbal communication: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively.
Benefits Information
We currently offer the following benefits to support our team members:
· Employee-run "Business Resource Group" communities
· 401k
· Space-available travel
· Parental leave
Commitment to Diversity, Equity & Inclusion
United is fully committed to DEI efforts, empowering our organization and promoting diversity. We value our diverse workforce, rewarding and retaining talent while actively cultivating diverse leadership. Inclusion is at the heart of everything we do. We are committed to:
· Creating a more diverse, equitable, and inclusive culture where all employees feel safe to be their authentic selves
· Taking a thoughtful and comprehensive approach toward real change
· Empowering our employees to lead the way in taking bold, meaningful steps to create a workplace and world that we can be proud of
United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request an accommodation.
The Job Posting End Date is: 05/10/2024