Crew Members - CINNABON - 13th Floor/Pilot, LLC ("13P")
San Jose, CA 95123
About the Job
We are 13P Group; operating 40 locations in California (Cinnabon, Auntie Anne's, & Jamba)
• Enthusiasm
• Interpersonal skills
• Strong Work Ethic
• Sanitation orientation
• Responsiveness
If you possess any degree of the above skills, and are looking fun place to work, we are beginning the hiring process for our beautifully remodeled location at Universal CityWalk! Ready to bring a little comfort, joy, & happiness to people's lives?
POSITION: Crew Member
Part Time
Non-Exempt Status (Hourly)
We are currently hiring at well above the minimum wage to staff with the best people the Hollywood area has to offer for the upcoming re-opening in March of our Universal CityWalk location.
We are looking to immediately hire crew members that can make guests' experience when coming to Universal CityWalk just a little bit better by serving one of the most delicious products in the world with smiles and friendliness!
The Fine Print Job Description:
The Crewmember is responsible for meeting guest's need through Cinnabons Values:
• We A.C.T. Guest First - develop behaviors to effectively model "We A.C.T. Guest First" with
internal customers and guests.
• We are Clean and Attractive - learn the importance of maintaining a
clean and attractive work environment and appearance.
• We are Fast - identify what is needed to create an environment where all employees share
in the responsibility of exceeding guest satisfaction.
• We Always Deliver High Quality - learn what is meant by quality and how to demonstrate
behaviors that support the consistent delivery of quality products.
• We Enjoy Working Here - explore the conditions that allow employees to gain personal,
guest, and organizational satisfaction.
Able to recite the values and value proposition
Duties & Responsibilities:
Sales and Profits
• Greets and engages each Guest, ability to suggestive sell to Guests and potential
Guests.
• Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service.
• Provides product samples to all potential Guests.
Product Quality
• Delivers High Quality Cinnabon product every time.
• Maintains and delivers high quality products using the PACE system.
• Demonstrates knowledge of products and service.
Service
• Uses Wow! Service to enhance the Guest's experience.
• Works with other team members to pro-actively react to the Guest's needs.
• Models and promotes the Cinnabon culture.
Housekeeping
• Maintains bakery cleanliness during shift.
• Follows the bakery-cleaning schedule.
• Demonstrates a "clean-as-you-go" philosophy.
Training
• Able to certify on all crewmember positions.
• Creates all products to standard.
Policies and Procedures
• Follows procedures outlined in the Operations Manual.
• Follows cash control and security policies.
• Knowledgeable in register discounts and promotions.
• Maintains safe and healthy workplace conditions for Guests and other Crewmembers.
• Reports accidents and incidents to Bakery Management immediately.
Critical Skills:
• Delivers WOW! Service and A.C.T. Guest First
• Teamwork & Interpersonal Communication Skills
• Honesty and Integrity
Essential Physical Requirements:
• Ability to communicate with Guests and co-workers.
Please read this list carefully; if you are a person with a disability, which may interfere with
your ability to perform any of the functions, please denote the activities you will be unable to
perform and the accommodation (s) that you are requesting.
• Ability to perform functions of addition and subtraction and make correct change.
• Ability to process information through the POS register system.
• Ability to lift up to 35-pound boxes of frozen products.
• Ability to work in a warm environment (ovens) and react to buzzers and timers.
• Ability to climb ladders and bend at the waist to clean equipment.
• Ability to use hands, arms, shoulders and back
• Ability to work around industrial strength cleaners.
• Ability to weigh and measure baking products.
• Ability to stand for up to 4 hours without a break.
Professional Background:
• Must be at least 16 years of age and have valid work permit if required by law.
• Retail or food experience preferred, but not required.
• Excellent interpersonal communication skills and a strong interest in Guest service.
13th Floor/Pilot, LLC (“13P”) is large franchisee of Cinnabon
Bakeries, Auntie Anne’s Pretzels, and Jamba (formerly Jamba Juice) in California and Canada. We currently operate 61 locations.