Crew Member - McAlister's Deli

Title

of the position:

Restaurant

Team Member

Department:

Restaurant

Operations

Reporting:

General

Manager/Assistant Manager

Job

Type:

Hourly/Part-Time

Education:

High

School Diploma or equivalent

Position

Overview:

Implementation

of tactics to optimize restaurant sales and cash flow while ensuring adherence

to quality, cleanliness, and customer service standards.

Essential

Function:

Responsible

for restaurant’s performance levels in job positions assigned by upper

management.

Team

members are to maintain their stations in a clean and orderly manner. Team

members will receive additional assignments to maintain unit in accordance with

McAlister’s cleanliness

standards.

Each position has different duties and responsibilities:

Front

and Back of  House Job Responsibilities:

Responsible

for the preparation of certain food items

Responsible

for greeting our guests and taking their orders accurately in a friendly

manner.

This

position requires knowledge of the menu items and their ingredients as well as

familiarity

with the step‐by‐step procedure for friendly and efficient customer service. In

addition,

Team Member will be responsible for accurate cash control.

Responsible

for delivering orders to guest. To ensure that each order is complete and

prepared

properly, the team member will have to become familiar with all the menu items

and

their packaging.

Responsible

for cleanliness in the dining room and service to our guests.

Responsible

for insuring that each guest receives exactly what was ordered, both promptly

and

courteously. Orders must be directed to the dining room, curb side and pick up

areas in

an

orderly and organized manner. All orders must be verified for correctness and

completion.

The

team member must have the awareness to recognize if any particular

station

is about to fall behind and have the ability to render assistance at that

station

without

hindering his/her remaining responsibilities.

Responsible

for filling all drink. In addition, the team member must be familiar with

customer

service procedures.

Responsible

for the preparation of each menu item quickly and according to specks. The

team

member is also responsible for maintaining the quality standards of the

products

he/she

prepares.

Responsible

for the preparation of food items. The team member is also responsible for

maintaining the quality standards of the products he/she prepares.

Additional

Front of House Responsibilities:

Clean

tables or counters after patrons have finished dining, sweep dining room area

Maintain

and clean equipment in assigned areas

Handle

cash transactions with customers using cash registers

Resolve

customer complaints, guide them and provide relevant information

Pleasantly

deal with customers to ensure satisfaction

Maintains

table by removing finished courses and replenishing utensils as necessary

Supports

wait staff by assisting them with delivery of food and retrieval of any

supplies they may require

May

be cross-trained to operate areas in the absence of an employee from another

area

Job

Specifications:

1

year experience in a casual restaurant dining

16

years of age or older.

Ability

to be self‐reliant. Execute assigned duties and responsibility from upper

management

staff

Able

to speak, read, and write effectively. Excellent oral communication skills to

effectively

communicate

with management, corporate staff, restaurant employees, and customers

Must

adhere to McAlister’s uniform and grooming policy

Able

to stand and walk for approximately 95% ‐ 100% of shift

Able

to lift and carry a maximum of 50 pounds

Able

to work flexible hours

Ability

to travel to assigned restaurant location and operate respective work stations.

Work requires standing and walking 80‐90% of the time

McAlister's makes America's favorite sandwiches, soups, salads, spuds and more. And if you are looking for the world's greatest tea, you have come to the right place! Come in for a meal or order catering or a meal to go.

Salary

Job Type