Crew Member - This Is It! BBQ and Seafood

Responsible for creating warm and inviting service experience by ensuring customers' full awareness of available food items; ensuring speed and accuracy in positive service delivery of delicious order.

Responsibilities

• Primary accountability is to ensure the guest experience is optimal.
• Greets customers in a courteous and professional manner, utilizing company standardized greeting and by name when possible.
• Take customer vegetable order or read taken order
• Keep orders together as they progress through the line
• Must demonstrate ability to maintain consistent portion control
• Serve bread option with each meal ordered
• Upsell and/or serve dessert option as ordered
• Has full knowledge of all relevant health code regulations
• Must demonstrate ability to utilize company abbreviations and lingo pertaining to customer orders.
• Must have full knowledge and ability to implement Guest Check SOP.
• Maintains Line presentation and cleanliness of counters.
• Must have full knowledge of products sold.
• Communication Skills: Communication is crucial in a restaurant; will need to understand instruction and talk to their peers and customers to make sure the customer experience is optimal.
• Customer Service Skills: Customers may have special requests or complaints. Service with a smile will be necessary.
• Stamina: restaurant hours can be long and grueling; need to be able to stand on your feet for long periods and may have to lift heavy objects from storage.
• Teamwork: Very often, part of a large team; will need to be able to work as a team to create a great dining experience for customers.
• Performs other related duties as assigned and supports the Store Manager and other roles as needed or assigned..
• You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we'd like to meet you. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.
• All Crew members must be flexible and willing to cross train in the front and back of the house. (Cashier, Line server, lobby attendant, cook, dishwasher. prep cook)