Crew Member - Ballantyne (Charlotte, NC) - Einstein Bros Bagels

Position Mission:

Responsible for providing superior guest services in a welcoming and friendly atmosphere. This position is responsible for greeting guests, taking guest orders and payment, preparing, and delivering high quality ENRGI products in a timely manner, and creating a positive energetic atmosphere for the guest.

Responsibilities Include:

Core Competencies:

• Problem solvingManaging the guest experience
• Maintaining the look and feel of a well-run store
• Driving for results
• Managing multiple priorities
• Being resilient under pressure
• Essential Functions/Activities:
• Guest Service/Shift work
• Welcomes guests into the store
• Takes guest orders and payment using the Point of Sale (POS) system
• Prepares beverages and serves food products according to ENRGI's policies and procedures
• Develops personal ongoing relationships with customers
• Floats between barista, sandwich maker, and guest service or wherever help is needed
• Manages cash drawer and follows all cash handling policies and procedures
• Store Upkeep/Cleaning:
• Ensures floors are clean and free of debris
• Stocks and organizes the store as needed
• Ensures dining area is clean, free of debris and well maintained
• Cleans and stocks restrooms
• Prepares product for later shifts
• Stocks all food, beverage, and paper items for rest of day and next shift
• Functional Skills:
• Knowledge of basic store operations
• Ability to assist in training of new Team Members in store roles preferred
• Ability to motivate other Team Members preferred

Required Experience:

• Restaurant, retail, or guest service experience preferred
• May be required to work early mornings, evenings, some holidays and/or weekends.

Physical Demands:

The physical demands for this position are sits, stands, bends, lift up to 50 lbs., and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. The franchisee and their associated, child companies reserve the right to add or delete duties and responsibilities at their discretion or their managers' discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.