Credit Specialist at Talent Software Services
Providence, RI 02907
About the Job
Credit Specialist
Job Summary: Talent Software Services is in search of a Credit Specialist for a contract position in Providence, RI. The opportunity will be one year with a strong chance for a long-term extension.
Position Summary: The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for both RI Energy’s electric and gas segments, including active and inactive residential and non-residential customers. Responsibilties include providing analysis and contributing to the coordination and management of active, inactive and uncollectible debt levels. Provide analytical support to the Credit and Collections department; lead, coordinate or contribute to updating and reviewing the uncollectible forecasts for RI Energy.
Primary Responsibilities/Accountabilities:
Qualifications:
Preferred:
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
Job Summary: Talent Software Services is in search of a Credit Specialist for a contract position in Providence, RI. The opportunity will be one year with a strong chance for a long-term extension.
Position Summary: The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for both RI Energy’s electric and gas segments, including active and inactive residential and non-residential customers. Responsibilties include providing analysis and contributing to the coordination and management of active, inactive and uncollectible debt levels. Provide analytical support to the Credit and Collections department; lead, coordinate or contribute to updating and reviewing the uncollectible forecasts for RI Energy.
Primary Responsibilities/Accountabilities:
- Understanding the Rhode Island Utility regulations and ensure collection practices are in compliance with RI Code.
- Benchmarking other utility and other industry practices to identify opportunities for improvements in RI’s processes.
- Working closely with CCC Supervisors and Senior CSRs to support operational decisions, interpret policy, and oversee response to ad-hoc collection communication from customers.
- Developing communication and training for Call Center and Field Services employees.
- Responding to policy clarification requests from Call Center employees.
- Developing and maintaining policy and process documentation
- Maintaining visibility to field and CCC for immediate issue resolution during collections season
- Maintaining and reviewing cash controls to monitor customer payment activity.
- Monitoring payment agreements made by Call Center agents and Self-served by customer to ensure compliance with process.
- Maintaining training materials for field collection.
- Reviewing and approving training materials for Call Center employees.
- Developing joint action plans with Call Center and Field Operations and conducting follow-up actions.
- Managing yearly PUC requirements such as 4770 reporting, as well as monthly information requirements.
- Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among co-workers.
Qualifications:
- Bachelor’s Degree or a minimum 3 years experience in a collections environment,
- Proficient in a Customer Information System.
- Proficient in MS Office applications.
- Working knowledge of RI credit and collection processes.
Preferred:
- MBA
- Excellent Oral and written communication and interpersonal skills.
- Good business judgment.
- Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
Salary
20 - 25 /hour