Credit Solutions Advisor – SustainableHome Lending - Credit Human

We are seeking a Credit Solutions Advisor for the Sustainable Home Credit Solution Department.

The purpose of the Credit Solutions Advisor is to resolve delinquency on Sustainable Home loans. The role requires daily phone calls, processing payments and collection activity letters. The Credit Solutions Advisor is accountable for assisting members with resolving loan delinquency, and other account issues effecting loan repayment. Perform skip tracing duties, examine delinquent loans and make recommendation for extensions, due date changes, and refinances.

If you have exceptional customer service skills, you should apply right away!

Highlights:

• Make daily phone calls to past due Sustainable Home loans to resolve delinquency

• Analyze delinquent Sustainable Home loans and make recommendations for Extension/Due Date Change, and Refinancing’s to Collection Manager

• Assist members with resolving financial problems affecting their ability to make Sustainable Home loan payments

• Process ACH telephone and credit card payments

• Skip tracing past due accounts to locate member and/or gain current contact information

Experience:

    Required

• 1 – 2 years of collection experience in auto, mortgage or consumer finance or comparable customer service experience working in a credit union, bank or other consumer finance company
• Knowledge of regulatory laws, practices and procedures governing collection practices in Texas
• Thorough understanding and knowledge of the Fair Debt Collection Act

Education:

    Required

• High School Diploma or Equivalent

Skills & Knowledge:

    Required

• Proficient PC skills with knowledge of Microsoft Office Suite products: Word, Excel and Outlook
• Excellent communication skills with the ability to talk to hostile members without being confrontational
• Detail oriented, organized and dependable
• Work independently and with other team members

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Lending