Credit & Payment Specialist - KGP Telecommunications, LLC

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:
• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

It’s not just a job – it’s a step in your career!

SUMMARY:

The Credit & Payment Specialist is responsible for conducting credit investigations and collecting payment on accounts of current customers. This is a full-time position with the option of a flexible schedule and work arrangement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review and analyze financial and credit information pertaining to prospective and existing customers.
• Spread financials to determine credit lines on a variety of customers, ranging in size and
  complexity. Conduct customer credit analysis and set credit limits for new and existing customers
• Provide subjective and objective risk taking and summarize the information in a detailed written analysis.
• Support the establishment of and maintenance of credit policy and processes including, but not limited to, bad debt reserve, credit applications, credit limit changes, order releases, account review, allocation review, acquisitions and audit.
• Ensure credit risk analysis is performed within guidelines to avoid unnecessary risk.
• Participate in process development projects and take an active role in understanding cross-functional team impact to assist in driving quality improvements, processes and initiatives.
• Make entries using our CRM tool to document account changes that drive reporting.
• Set and manage the credit limits of both potential and current customers per the corporate fiscal policy.
• Responsible for a portfolio up to $100 million in accounts receivable.
• Meet set targets relating to credit risk management and AR.
• Work with customers, leadership, and in conjunction with sales/division management to protect the company against unnecessary risk and potential bad debt.
• Achieve set Individual and team targets to include but not limited to DSO targets.
• Proactively contact customers to ensure accounts receivables are received timely.
• Identify & escalate issues with accounts to Team Lead and/or Credit & Collections Director when necessary and be focused on improving processes when possible.
• Adhere to all corporate policies & procedures.
• Prepare various periodic reports as requested by Management.
• Review collection reports to ascertain status of collections and balances outstanding.
• Interfaces with customers as required in resolving customer credit issues.
• Reconcile customer account ledgers.
• Performs other duties as assigned.

Safety Duties & Responsibilities:

• Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.
• Participate in job site safety/hazard analysis.

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree (B.A.) from a four-year college or university preferred; two years related analyst experience is required; or an equivalent combination of education and experience.
• Microsoft Excel experience is required (V-look ups, pivot tables, etc.).
• Ability to multi-task and remain organized is a must.
• Strong internal and external customer service and relationship management skills are required
• Two years of experience reviewing, analyzing, and underwriting financial data, be self - motivated, and have a strong focus on customer service.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

MATHEMATICAL SKILLS:

• Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY:

• No major critical thinking required.  Work follows established job aids and business rules.  Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to talk and hear.  The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

BENEFITS:

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members 

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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