Credit & Collections Specialist - Puffer-Sweiven

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

• Perform collection calls to customers along with follow up emails for past due balances in a professional manner.
• Continuously build and maintain positive relationships with assigned customers.
• Build relationships with sales through hosting monthly meetings with assigned sales teams to discuss collections efforts and accounts of concern.
• Research and identify issues attributing to account delinquency and resolve them by working with the Customer.
• Enlist the efforts of Sales Team and Credit Manager, when necessary to accelerate the collection process.
• Maintain and update customer information, including contact names, emails, and phone numbers in an organized manner.
• Monitor and lead efforts to resolve and reduce customer disputes.
• Responsible for maintaining detailed records in the tracking system of any problems, solutions and/or explanations for any delinquent payments.
• Responds to Customer requests for copies of credit memos, vouchers, invoices, and statements.
• Cross trains on other functions within the Department to act as backup as needed.
• Performs related duties as required.

• High school diploma required.Associate or bachelor's degree preferred.
• A minimum of 1-2- years prior experience with credit & collections or in a related area.
• Must have a good working knowledge of MS Word and MS Excel. Experience with pivot tables, in Excel are required.
• Preferred if experience working with collection software ( i.e. Getpaid , High Radius )
• Preferred if knowledge of ERP systems ( i.eOracle ) and Portal Platforms (Smart, Ariba etc )
• Ability to write correspondence.
• Effectively communicate with internal and external customers
• Able to interact within a team environment, and towards external customers.
• Maintain a positive and professional image.
• Must be self-motivated and be able to work independently.