Summary Description

The Credit & Collections Specialist is responsible for supporting AR & collection capabilities and encouraging continuous improvement efforts. The Credit & Collections Specialist will support the AR & Collections Team in day-to-day cash applications, collections, data analysis, billing disputes and deductions for multiple divisions within the JEP organization. Their effort will drive prompt receipt of customer payments and reduce aged AR improving the Company's cash flow.

Essential Duties and Responsibilities:

Review Accounts Receivable balances for customers and provide timely communication with internal customer service and sales teams, as well as external customers regarding risks of potential past due aging and credit holds.

Process customer applications efficiently and set up approved customers in the system to allow for timely order processing.

Timely escalate issues of non-paying customers to management.

Review and maintain customers' accounts with up-to-date contact information.

Grant extensions of credit and authorize credit holds to be placed on customers' accounts based on predetermined credit policy standards.

Maintain credit file for all customers and obtain annual resale/tax exempt certificates.

Review customer refunds, account adjustments and resolve customer discrepancies and short payments.

Apply payments to customers' accounts. Research deductions and create A/R Debit/Credit memos as necessary. Research returned checks.

Keep management informed of any staffing issues, unresolved collections, and AR write off recommendations.

Cross train on Account Payables function to assist the team as needed.

General tasks and special projects as assigned.

Knowledge, Skills & Abilities Required:

Education and/or Experience:

Minimum of High School Degree or equivalency.

Five (5) to 7 years of experience in Accounts Receivable/Data Entry & Accounting reconciliation.