Credit and Collections Specialist at RGP
Irvine, CA
About the Job
Job Purpose:
Obtains credit card payments by notifying customers of delinquent status; developing solutions to obtain payments; documenting actions.
Duties:
* Plans collections by receiving and analyzing delinquency reports; determining appropriate action.
* Notifies customers of delinquent status by verifying status; sending notification.
* Collects accounts by discussing situation with customer; obtaining payment; developing a solution.
* Maintains account payments by monitoring payments; following-up to obtain payments.
* Refers accounts for legal action by forwarding account status and information.
* Documents collection actions by completing forms, reports, logs, and records.
* Avoids legal challenges by complying with regulatory requirements.
* Provides management control information by recording and summarizing collection data and trends.
* Updates job knowledge by participating in educational opportunities.
* Accomplishes bank mission by completing related results as needed.
Skills/Qualifications:
Organization, Financial Software, Financial Skills, Phone Skills, Informing Others, Resolving Conflict, Customer Focus, General Math Skills, Reporting Skills, Attention to Detail, Documentation Skills
Obtains credit card payments by notifying customers of delinquent status; developing solutions to obtain payments; documenting actions.
Duties:
* Plans collections by receiving and analyzing delinquency reports; determining appropriate action.
* Notifies customers of delinquent status by verifying status; sending notification.
* Collects accounts by discussing situation with customer; obtaining payment; developing a solution.
* Maintains account payments by monitoring payments; following-up to obtain payments.
* Refers accounts for legal action by forwarding account status and information.
* Documents collection actions by completing forms, reports, logs, and records.
* Avoids legal challenges by complying with regulatory requirements.
* Provides management control information by recording and summarizing collection data and trends.
* Updates job knowledge by participating in educational opportunities.
* Accomplishes bank mission by completing related results as needed.
Skills/Qualifications:
Organization, Financial Software, Financial Skills, Phone Skills, Informing Others, Resolving Conflict, Customer Focus, General Math Skills, Reporting Skills, Attention to Detail, Documentation Skills
Salary
50,000 - 55,000 /year