Credit & Collections Specialist at ACR Electronics Inc

Job Summary of the Credit and Collections Specialist

The Credit and Collections Specialist will contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. The Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

Duties/Responsibilities of the Credit and Collections Specialist

• Requests and pursues payment on delinquent accounts via communication with the account holder.
• Follows established guidelines to review and update account status.
• Maintains log of payment promises and pertinent account details; schedules follow-up communication with the account holder.
• Processes credit applications, collecting further information as needed.
• Review credit references by independently validating references provided by the applicant or by using a credit reporting service.
• Prepares recommendations for increasing or decreasing credit limits based on account holders' payment history.
• Determines, based on established credit guidelines, the credit limit to be approved.
• Consult with the Supervisor or other appropriate personnel when client credit requests exceed established guidelines.
• Monitors accounts receivable and cash receipt reports.
• Performs other related duties, as required or directed.

Note: This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments, and less significant responsibilities typically performed by the incumbent are not included.

Required skills/abilities of the Credit and Collections Specialist

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate with account holders courteously.
• Ability to handle a portfolio of 200 customers
• Proficient in Microsoft Office Suite or similar software.
• Working knowledge of Excel pivot tables
• Ability to be adaptable
• Must have multi-tasking proficiency to handle billing activities, bank account reconciliation, issuing of credit memos, customer initial setup, deposit identification from the bank, and other activities associated with the credit, billing, and collections area.

Knowledge, Education, and Experience of the Credit and Collections Specialist

• Associate’s degree in business administration or equivalent preferred.
• Two years of related experience in accounts receivable/collections preferred.