Credit and Collections Manager at RGP
Irvine, CA
About the Job
Job Purpose:
Recovers organization's assets by collecting delinquent accounts; supervising employees.
Duties:
* Maintains collection guidelines by writing and updating collection policies and procedures.
* Evaluates collection policies and procedures by assessing accounts recovered in relation to effort, methods, and costs involved.
* Prepares collection reports by collecting, analyzing, and summarizing account information and trends.
* Collects delinquent accounts by locating and notifying customers with delinquent accounts; establishing repayment schedules through contacts with customers by telephone, in person, or by other means.
* Monitors collection efforts by auditing accounts and reports; directing new approaches.
* Minimizes losses by referring bad-debt accounts to outside agency or attorney.
* Determines losses by writing off bad-debt accounts.
* Uncovers fraudulent activities by investigating account documentation.
* Determines legal course of action by conferring with attorneys; estimating probability of successful recovery.
* Prevents losses by notifying credit department of risks.
* Maintains historical records by ensuring that documents are completed and filed according to policy and procedure.
* Maintains customer confidence and protects operations by keeping collection information confidential.
* Completes collection operational requirements by scheduling and assigning employees; following up on work results.
* Maintains collection staff by recruiting, selecting, orienting, and training employees.
* Maintains collection staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
* Complies with federal, state, and local collection and information legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Promoting Process Improvement, Developing Standards, People Management, Reporting Research Results, Financial Skills, Legal Compliance, Analyzing Information, Negotiation, Informing Others, Verbal Communication
Recovers organization's assets by collecting delinquent accounts; supervising employees.
Duties:
* Maintains collection guidelines by writing and updating collection policies and procedures.
* Evaluates collection policies and procedures by assessing accounts recovered in relation to effort, methods, and costs involved.
* Prepares collection reports by collecting, analyzing, and summarizing account information and trends.
* Collects delinquent accounts by locating and notifying customers with delinquent accounts; establishing repayment schedules through contacts with customers by telephone, in person, or by other means.
* Monitors collection efforts by auditing accounts and reports; directing new approaches.
* Minimizes losses by referring bad-debt accounts to outside agency or attorney.
* Determines losses by writing off bad-debt accounts.
* Uncovers fraudulent activities by investigating account documentation.
* Determines legal course of action by conferring with attorneys; estimating probability of successful recovery.
* Prevents losses by notifying credit department of risks.
* Maintains historical records by ensuring that documents are completed and filed according to policy and procedure.
* Maintains customer confidence and protects operations by keeping collection information confidential.
* Completes collection operational requirements by scheduling and assigning employees; following up on work results.
* Maintains collection staff by recruiting, selecting, orienting, and training employees.
* Maintains collection staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
* Complies with federal, state, and local collection and information legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Promoting Process Improvement, Developing Standards, People Management, Reporting Research Results, Financial Skills, Legal Compliance, Analyzing Information, Negotiation, Informing Others, Verbal Communication