Credit Clerk - Eastern Metal Supply

ABOUT US:

Eastern Metal Supply has earned a reputation as a first class supplier of aluminum products in the thirty plus years in business. With our nine strategic locations EMS and subsidiaries services the entire United States, Canada, Mexico, Central America and the Caribbean. We also have a window division, EAS, manufacturer of aluminum and vinyl impact windows and doors and recently acquired Tigress Company and now manufacture and distribute marine products.

Purpose of position: Under general supervision, to assist EMS Credit Department with processing credit applications in a timely and efficiently.

Duties and Responsibilities: The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:

• Check completed credit applications that information is accurate in Accuterm and proof read letters/documents before submitting to Credit Manager for signature.
• Operate Multi-line Switchboard equipment in order to transfer and answer incoming calls
• Answer and direct phone calls in a polite and friendly manner
• Determine intent of caller and make appropriate connection
• Respond to all requests for credit information on existing or past EMS accounts in a timely fashion.
• Provide backup to Credit Rep in producing a monthly spreadsheet identifying all accounts that credit was either granted or declined increased or decreased for FL,NC,TX & MO and provide to Credit Manager.
• Answer designated phone lines from Drivers, Sales and Customers updating accounts with delivery information, checks and any other information, process Credit Cards and always ensure EMS drivers are able to process their deliveries and move on to other customers.
• Request, gather, input and catalog all tax-exempt information from customers to ensure proper billing.
• Process credit card payments for orders on the Credit Release screen and release Orders in a timely fashion.
• Assist credit reps in all clerical needs of the department such as scanning, faxing, researching, etc. with the help of the Credit Clerk.
• Participate in all special departmental projects on an as-needed basis.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Windows, Word and Excel.

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

We are a drug free workplace