Credit & AR Manager - Hogan Transportation

Job Summary

We are looking for an experienced Credit and Accounts Receivable Manager to manage and provide work guidance to a team of four Credit and Accounts Receivable Analysts as well as work cross-functionally with the Sales, Billing, Accounting, and Cash Application teams. Responsible for managing department’s credit and collection activities including reviewing and approving rental and full-service lease requests. Manage company risk by establishing credit limits and security deposit requirements. Assess potential customer creditworthiness and conduct credit reviews of existing customers. The Credit and Accounts Receivable Manager also helps implement new policies and identifies opportunities to improve existing processes.

Essential Duties and Responsibilities

• Manage and document routine credit review of existing customers in compliance with department policies and procedures. Initiate and follow up on action items required resulting from the updated credit risk analysis.
• Ensure credit applications are processed in a timely manner. Work closely with Sales Team to obtain additional documentation including, but not limited to, proof of insurance, commodities hauled information, customer financial statements, corporate guaranties, etc., required to support credit approval.
• Communicate credit decisions to Sales Team.
• Prepare detailed credit analyses by analyzing financial statements in conjunction with third party credit reporting agency reports to develop credit decisions.
• Perform periodic credit review of existing customers and make recommendations to senior leadership regarding credit limits.
• Discuss with customers credit limit restrictions and criteria required to increase credit limits.
• Create reports and/or summaries for the Executive Leadership Team. Participate in monthly Credit Executive Leadership Team meetings.
• Review Cash On Account resolution recommendations prepared by the Credit and Accounts Receivable Analysts; work closely with the Cash Team to apply cash to invoices or refund to customers, as appropriate.
• Participate in monthly Director of Sales Development (DSD) calls. Drive discussions toward resolution of past due or slow paying accounts.
• Work with Maintenance Team to ensure repair invoices are generated timely upon completion of work and apply insurance proceeds toward those invoices so that customer account balances are accurately reflected.
• Coordinate and support collections legal actions (e.g., demand/default letters, filing suit, account garnishments, etc.) with General Counsel, outside counsel, as well as third-party collections. Provide supporting documentation as needed, such as invoice copies, statements of account, discovery information, etc.
• Manage activities of direct reports. Provide coaching and feedback on a timely basis. Escalate customer issues to senior leadership as appropriate to mitigate losses

Requirements

• Bachelor’s degree required
• 3+ years of experience in the contract lease/rental industry preferred
• 3+ years managing people
• 3+ years of Credit/Collections managerial experience
• Experience with credit card management, including Payment Card Industry (PCI) compliance a plus
• Knowledge and understanding of finance and commercial insurance (liability and physical damage)
• Strong organizational skills with attention to detail
• Strong communication, problem solving and analytical skills
• Strong, demonstratable Excel skills
• Experience with CRM software, D&B, and Billtrust platform a plus