Credentialed Trainer - Information Services (Reposted) - County of Riverside
Moreno Valley, CA 92551
About the Job
The County of Riverside's Information Services Department at Riverside University Health System seeks Credentialed Trainers to join our team in Moreno Valley.
These positions will be responsible for delivering in-class and hands-on training for our Electronic Health Record (EHR) system and assisting in curriculum development. Responsibilities also include troubleshooting technical software issues, aiding in workflow inquiries, training new hires, delivering ongoing education to existing staff, and coordinating and providing support during upgrades and project go-lives.
* Must complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.*
Schedule:
9/80 (8-hour day to be determined upon hire)
The standard schedule for this position is on weekdays during the day shift, but occasional weekend and evening shifts may be necessary to support go-live events. A two-week notice will be provided for any such shifts.
Desired Qualifications:
- Experience with providing training or education on Epic Software
- EPIC Super User experience
- Experience with Microsoft Office Suite
Meet the Team! RUHS Website
EXAMPLES OF ESSENTIAL DUTIES
• Conduct trainings in the operation and use of software and application systems to staff.
• Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs, or customer satisfaction.
• Maintain technical documentation and procedures for using and navigating software and application systems.
• Consult with users on the use of technology, products, and services in the classroom; administer tests on the information provided to users.
• Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.
• Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.
• Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.
• Review software products and applications, system solutions, and workflows; test software and applications.
• Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
• Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas.
MINIMUM QUALIFICATIONS
OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.
OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)
SUPPLEMENTAL INFORMATION
Veteran's Preference:
The County has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here .
What's Next?
This recruitment is open to all applicants. Candidates who are current employees of the Department will be given priority consideration. These applicants will be considered before other applicants depending on the volume of applications received. Based on the number of applications received, this posting may close without notice. Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment please contact the recruiter, Jill Eastman atJEastman@rivco.org
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.