Creative Director - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

A conceptual creative leader who can lead the creation of impactful, brand-building and demand-generating programs and campaigns. This role will work with a cross-functional team of designers, copywriters, brand managers, internal partners, and external agencies to establish strategic and creative approaches to integrated campaigns that are comprised of digital display, social, activations, video and more! A creative leader who can dream up and implement innovative ways for us to tell the story of our brand, platform and solutions – in ways that surprise and delight our audiences across a variety of channels.  

Responsibilities:  

• Set the creative “vision”– one that is based on our brand vision, product truths, customer insights, content strategy and knowledge of the customer journey.  

• Work cross-functionally with a core team of stakeholders including the content strategy lead– acting as a strategic and conceptual creative partner that will land in markets around the world.  

• Lead teams, contractors and/or our agency partners to create campaigns that build our brand and generate demand.  

• Contribute to the creative brief process - working with strategists to translate stakeholder input into sound creative strategy that will drive impactful creative work.  

• Bring digital-first thinking to every assignment/task – and partner with stakeholders to optimize digital creative in real-time based on in-market performance data.  

• Champion long-term initiatives that deliver success across a broader area of impact. Ensure creative output and campaign work is efficient, scalable, and integrated with guidelines for local adaptation and production.  

• Actively train, mentor and manage junior-level creative team members to take creative risks and do their best work

• A minimum of 15 years of experience in the creative industry – with at least 5 years working on integrated, digital-first campaigns as part of an in-house team.  

• Exceptional ability to lead, influence, and work across organizational boundaries with a consistent history of cross-functional collaboration.  

• Proven ability to lead by example and consistently inspire creative colleagues to create differentiating, pioneering ideas that conceptualize world-class solutions.  

• Obsessed with finding the inspiring truths that lead to creative thinking that solves creative problems and propels our brand into the future.  

• Strong presenter with an ability to sell creative thinking and ideas across the organization and with senior-level executives.  

• Must be a believer in the power of brand - and the importance of applying the brand consistently across all customer touchpoints.  

• A curious learner with a growth mindset and an ability to quickly absorb information and learn on the job.  

• Experience working on B2B business (ideal, but not required).  

• An expert in Adobe Creative Cloud (you can get hands-on and create great work)  

• Curiosity for AI & Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must! 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $159,400 - $250,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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